Senior IT Support Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
Provide advanced technical support to bank employees ensuring fast resolution of complex IT issues and maintaining high service quality across all locations.
Key Responsibilities
Provide advanced (L2/L3) support for hardware software and network-related issues
Diagnose and troubleshoot complex technical problems on-site and remotely
Support users via phone email and remote support tools
Ensure timely resolution of incidents within agreed SLAs
Perform root cause analysis and implement preventive solutions
Guide and support junior engineers in daily operations
Handle escalations and critical incidents
Document incidents solutions and knowledge base articles
Coordinate with vendors when needed
Requirements
Requirements
Bachelors degree in Computer Science Information Systems or related field
45 years of experience in IT Support (preferably in banking or enterprise environment)
Strong knowledge of Windows OS MS Office and enterprise applications
Good understanding of networking fundamentals (LAN TCP/IP)
Experience with remote support tools and ticketing systems
Strong troubleshooting and analytical skills
Excellent communication and user-handling skills
Required Skills:
Requirements Minimum 7 years of experience managing projects within the banking sector. PMP Certification is mandatory. Strong experience in project planning risk management and stakeholder management. Excellent leadership communication and organizational skills.
Required Education:
Requirements Minimum 7 years of experience managing projects within the banking sector. PMP Certification is mandatory. Strong experience in project planning risk management and stakeholder management. Excellent leadership communication and organizational skills.
