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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

***This role is 5 days a week in the Charlotte Office***

The Principal AI Agentic Engineer is a senior production builder responsible for designing implementing testing and operating enterprise-grade agentic systems that solve real business problems at scale.

This role sits at the center of the Forge delivery model translating approved architecture patterns into production workflows that combine prompts tools APIs memory retrieval orchestration logic and human oversight into working enterprise capabilities.

This is a hands-on senior engineering role focused on agent workflows multi-step reasoning prompt architecture tool integration memory/context management retrieval-augmented generation (RAG) evaluation observability and governed deployment.

The engineer works across platforms and frameworks used to deliver production AI capabilities including Microsoft and Azure-based agent platforms enterprise workflow tooling and other approved agentic engineering stacks where needed.

Daily work includes building agent flows implementing orchestration logic integrating APIs and enterprise systems tuning prompts and execution patterns validating output quality hardening reliability instrumenting observability and supporting secure deployment through enterprise release controls.

The role is expected to operate with senior-level ownership production judgment and deep technical accountability while still moving at startup speed inside enterprise governance.

***For this opportunity Truist will not sponsor an applicant for work visa status or employment authorization nor will we offer any immigration-related support for this position (including but not limited to H-1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN-1 or TN-2 E-3 O-1 or future sponsorship for U.S. lawful permanent residence status.)***

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

• Design build and deploy production-ready AI agents and agentic workflows that combine prompts tools APIs memory retrieval and business logic into useful enterprise capabilities.

• Implement single-agent and multi-agent workflows using approved Forge patterns including tool orchestration supervisor-worker patterns human-in-the-loop controls session-aware execution and safe fallback behaviors.

• Translate architecture and product intent into robust implementations that are observable testable secure and maintainable in enterprise production environments.

• Build andmaintainintegrationstoenterprise systems APIs workflow services and governed data sources that enable agents to act safely and effectively within approved boundaries.

• Design andmaintainprompt architectures tool schemas retrieval logic memory behavior and structured execution controls that improve agent accuracy reliability and explainability.

• Contribute to RAG grounding and knowledge-retrieval patterns using search vector stores document pipelines and governed enterprise data services.

• Implement runtime controls for resilience and safety including error handling retries tool constraints structured outputs human escalation and observable execution behavior.

• Support evaluation and regression validation for agentic solutions including prompt changes model changes workflow changes and quality benchmarks tied to business outcomes.

• Use approved engineering acceleration tools to speed code generation testing refactoring and documentation whileremainingaccountable for production quality and correctness.

• Write andmaintainautomated tests integration validations deployment-readiness checks and runbooks for agent-enabled solutions and their supporting services.

• Partner with architecture security QA product data platform and enablement teams to move AI capabilities from design into reliable production delivery.

• Contribute reusable engineering patterns reference implementations and technical guidance that raise delivery quality and speed across the broader Forge engineering organization.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors degree in Information Systems-related field or equivalent education and related training

• Minimum of five years of experience in leading edge complex state-of-the art technologies and/or techniques with additional experience within software development

• Recognized in the industry for their experience and knowledge. May obtain the knowledge through more intense experience such as working in a technology development company

• Strong business and financial acumen and effective communication skills

• Ability to establish strong relationships within the technical community

• Ability to serve as a visionary concerning future technological capabilities and operational scenarios; ability to create new business models and technologies

• Ability to create manage and drive change

• Ability to unify activities within the technology community coordinating with other businesses and engineering organizations as needed

Additional Requirements:

• 5 years of software engineering experience including strong hands-on experience building and supporting production systems in enterprise environments.

• Strong programming ability in Python and working knowledge of TypeScript JavaScript or another modern language commonly used in enterprise engineering stacks.

• Demonstratedexperience building AI-enabled applications prompt-driven workflows orchestration logic or agentic systems that move beyond simple chat responses.

• Experience integrating APIs enterprise systems workflow services tools and governed data sources into applications or automations with production-grade reliability.

• Strong understanding of prompt design tool-calling workflow branching context handling and engineering patterns required to make AI systems dependable in production.

• Experience with automated testing CI/CD code review observability and release controls in modern engineering organizations.

• Ability to work across architecture implementation reliability security and operational concerns instead of only isolated coding tasks.

• Strong written and verbal communication skills and the ability tooperateeffectively in cross-functional enterprise delivery teams.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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