Senior Staff Software Engineer, Agentic Platform

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK India Germany and France.

Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 1.8 million members: 800000 UK andin India and growing rapidly
• Over $300 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi and in Berlin Paris and Luxembourg.

ABOUT THE ROLE:

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform. You will shape the shared capabilities that allow AI systems to operate safely reliably and at scale across Tide. That includes context orchestration tool execution trust controls observability and evaluation. You will participate in key build versus buy decisions integrate external components where they accelerate us and ensure we own the parts that matter most for Tides trust data advantage and long-term platform leverage.

As a Senior Staff Engineer youll:

• Define the architecture for Tides agentic platform
• Drive the design of shared services such as context APIs tool layers policy controls and auditability
• Partner with product data security and engineering teams to turn use cases into reusable platform capabilities
• Set standards for reliability safety scalability and developer experience
• Provide technical leadership across teams and unblock critical decisions
• Implement cost-management and routing logic to optimize LLM spend across different providers
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

WHAT WE ARE LOOKING FOR:

• Deep experience building platform or infrastructure systems at scale
• Strong judgement across APIs distributed systems data and cloud-native architecture
• Track record of leading complex cross-team technical problems
• Experience integrating third-party platforms without losing control of core architecture
• Strong understanding of reliability security and observability
• Experience with AI platform components is valuable but not essential
• Experience in highly regulated industries (Fintech Healthtech etc.) where safety and compliance are core to the product is highly desirable

Our Tech Stack:

• Java Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNSSQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker Terraform EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2 with ngrx on Web Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton some ML libs for the automated decisioning and risk management

WHAT YOULL GET IN RETURN:

• Competitive Compensation - competitive salary and share options
• Time Off Generous annual leave on top of bank holidays.
• Parental Leave Paid maternity paternity and adoption leave to support your family journey.
• Sabbatical Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover Comprehensive accidental and life insurance protection.
• Mental Wellbeing Access to therapy sessions courses meditations and workshops.
• Volunteering & Development Days Paid days annually for volunteering or personal growth.
• Learning & Development Annual budget for books courses coaching and more.
• WOO (Work Outside the Office) Work from abroad for up to 90 days annually.
• Home Office Setup Contribution towards setting up your home office
• Laptop Ownership Keep your old laptop and get a new one when its time for a replacement.
• Snacks & Meals Office perks with snacks coffee tea and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tides Recruitment Privacy Notice.