Customer Service Representative

City/State

Work Shift

Overview:

Sentara Halifax Regional Hospital is currently seeking a full-time remote Customer Service Representative.

Position Status: Full-time Day Shift

Position Location: This is a remote position; however candidates must reside in South Boston Clarksville Chase City or Nathalie area. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility plan prescription benefits and claim payment issues or patient services needs such as updating billing information establishing payment plans resolving payment inquiries or patient scheduling.

Education

• High school diploma or equivalent

Experience

• Two years of customer service experience required
• Previous data entry experience
• Prior scheduling experience
• Familiar with Epic beaker preferred
• Experience in a high-volume call center preferred

Sentara Halifax Regional Hospital is fueled by the expertise of a well-established medical staff representing more than two-dozen specialties while remaining focused on excellent care. Services at this hospital include cardiovascular services emergency services family birthing center hospitalist program imaging/radiology services laboratory services nephrology services orthopedic services rehabilitation services and surgical services. We improve health every day come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.