Lead Product Designer Product & Experience

Lead Product Designer

Location: London (Hybrid) Practice Area: Product & Experience Type: Permanent

Design with impact. Lead with empathy. Transform experiences.

The Role
Capco is a global technology and business consultancy focused on the financial services and energy sectors. Our designers translate strategy into intuitive digital products and engaging customer experiences transforming businesses and impacting millions of users around the world.

We are seeking experienced Product Design leaders who will shape the future of financial services by guiding transformative projects partnering with clients to deliver innovative solutions and supporting teams to create experiences used at scale.

You will play a critical role in defining howAIand emerging technologies are embedded into digital products and services helping clients move from experimentation to real production-gradeAI-enabled experiences - designed with responsibility transparency and measurable value.

What Youll Do

• Lead complex customer experience and design engagements aligning business goals with user-centred andAI-enabled product opportunities
• Partner with clients to shape product vision design strategy and experience roadmaps
• Identify opportunities to applyAI automation and data-driven design to deliver meaningful business and user outcomes
• Contribute to the evolution of Capcos design methodologies including human-AIinteraction and responsible design practices
• Support and mentor designers fostering a culture of continuous learning collaboration and high-quality delivery

What Were Looking For

• Demonstrated experience leading UX/UI design initiatives within consulting agency or in-house environments
• Strong understanding of digital product development agile methodologies and stakeholder collaboration
• Ability to communicate ideas clearly and influence decisions across a range of stakeholders
• Experience working across the end-to-end design lifecycle from discovery through to delivery
• A collaborative mindset with a focus on inclusive user-centred design

Bonus Points For

• Experience contributing to or scaling design systems and UX frameworks
• Knowledge of behavioural science human factors or experimental design approaches
• Familiarity withAI-enabled design tools workflows or emerging technologies
• Experience working with cross-functional teams including data and engineering
• Background in financial services or other regulated industries

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative flat and entrepreneurial consulting culture
• Access continuous learningtraining and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy.

We offer a competitive people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus competitive pension health insurance life insurance and critical illness cover
• Mental Health: Easy access to CareFirst Unmind Aviva consultations and in-house first aiders
• Family-Friendly: Maternity adoption shared parental leave plus paid leave for sickness pregnancy loss fertility treatment menopause and bereavement
• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
• Continuous Learning: Minimum 40 Hours ofTrainingAnnually: Take your pick -workshops certifications e-learning- your growth your way. Also Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development
• Healthcare Access: Convenient online GP services
• Extra Perks: Gympass (Wellhub) travel insurance Tastecard season ticket loans Cycle to Work and dental insurance

Inclusion at Capco
Were committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage just let us know well be happy to help. We value each persons unique perspective and contribution. At Capco we believe that being yourself is your greatest strength. Our#BeYourselfAtWork culture encourages individuality and collaboration a mindset that shapes how we work with clients and each other every day. #LI-DNI