Director of Operations-Patient Support Services

The Director of Operations reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The Director of Operations is responsible for forecasting planning managing resource requirements and collaborates with leadership so that resources are allocated and used in a manner that optimizes the hospitals performance according to the fiscal year priorities and the strategic plan.

The Director of Operations will have responsibility for specific short-term or long-term projects. The position will contribute to positive outcomes by combining problem solving proficiency and strong interpersonal skills with in-depth knowledge of business and financial issues. The Director of Operations is responsible for the development of the work force within areas of accountability to meet the organizations goals and the cultural expectations established by Northwestern Medicine. Note that specific job duties may vary by campus location.

Responsibilities:

• Leads both capital and operational budget preparation for all units/departments.
• Assures that assigned cost center budget monitoring processes are in place and action plans implemented to address variances outside of the established budget including but not limited to staffing productivity supply expense etc.
• Assesses charge capture opportunities to maximize revenue and identifies opportunity for cost savings.
• Serves as the contract manager for assigned services. 
• Provides direct supervision support guidance for assigned areas of responsibility.
• Evaluates overall operational performance in partnership with clinical leaders and CNE and makes recommendations for change.
• Participates in strategic planning for the hospital and Patient Care Services.
• Serves as liaison to Corporate Health for activities related to employee health and workplace violence prevention
• Leads strategic projects as needed
• Serves as senior leader with the ability to cover hospital operations in the absence of the CNE or VP of Operations. Participates in adminsitrator on call rotation. 

Qualifications :

Required:

• Minimum eight years hospital experience with focus on inpatient and/or outpatient operations.
• Masters in business (MBA) healthcare administration (MHA) or other related field.

Preferred:

• BSN or LCSW with experience in case management strongly preferred
• Experience in clinical operations/leadership.

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 

Remote Work :

No

Employment Type :

Full-time