Senior Site Reliability Engineer

Every time someone taps swipes or clicks to pay-Visa infrastructure makes it happen in milliseconds across 200 countries. As a Senior SRE on the Product Reliability Engineering (PRE) team youll own the reliability of critical production systems drive automation that eliminates toil at scale and help shape how we integrate AI into our engineering practices.

This isnt a monitoring-and-tickets role. Youll write production code design resilient architectures build agentic AI tools and lead incident response for systems that process billions of transactions. Youll have real ownership and influence on technical direction. 

WHAT YOULL DO

Reliability & Incident Ownership

Own production reliability end-to-end- SLO definition error budget tracking proactive risk identification and incident command during high-severity events.

Lead root cause analysis and postmortems that drive lasting systemic improvements. Mentor I4 engineers in on-call and diagnostic best practices.

Automation & Infrastructure

Build production-grade automation in Python (Go/Bash where appropriate) for deployment pipelines infrastructure provisioning and operational workflows. Develop and maintain IaC with Terraform or Ansible.

Enhance CI/CD pipelines and observability-design monitoring alerting and dashboards that give teams real-time clarity on globally distributed systems.

AI-Powered Reliability

Build GenAI-powered tools that augment incident triage automate runbook execution or surface predictive reliability insights. Integrate LLMs into operational workflows.

Bring curiosity and creative thinking to identify novel AI/ML applications the team hasnt tried yet- we want builders who see possibilities not just problems.

Qualifications :

Basic Qualifications:

• 2 years of relevant work experience and a Bachelors degree OR 5 years of relevant work experience.

Preferred Qualifications:

• 3-5 years in SRE DevOps or Platform Engineering with a BS in CS/SE or equivalent experience.
• Proficient in Python; working knowledge of Go Java or Bash.
• Hands-on with IaC (Terraform Ansible or similar) and CI/CD pipelines.
• Strong distributed systems understanding: failure modes resilience patterns capacity planning.
• Proven incident management experience on-call rotations incident command postmortem facilitation.
• Experience with observability platforms (Prometheus Grafana Splunk ELK or Datadog). Linux/Unix fluency.
• Genuine curiosity about GenAI and agentic systems hands-on experience is a plus willingness to learn is a must.

Nice to Haves: 

• Cloud platforms (AWS GCP Azure) and container orchestration (Kubernetes).
• Database reliability exposure: performance tuning replication backup/recovery or schema change management.
• Hands-on with AI/ML tools: LangChain prompt engineering or model fine-tuning.
• SLO frameworks error budgets chaos engineering or fault injection testing.
• A GitHub profile or side project that shows us how you think and build.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 110700 to 171800.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time