Doorperson

Turning moments into SPECIAL memories for our guests and owners by being an ambassador for our brand our property and our community. As a Doorperson you will use your passion for personalized guest service by providing a warm welcome for our owners and guests as soon as they step foot onto our driveway. From a warm welcome to a fond farewell as a Doorperson you will ensure a lasting impression for our guests stay.

Summary of Responsibilities:

Reporting to the Director Residences responsibilities and essential job functions include but are not limited to the following:
Maintains high standards of personal appearance and grooming as defined by our Company Handbook.
Warmly acknowledges and greets all owners and guests.
Attempts to anticipate owners and guests needs and provides assistance without being asked.
Works closely and amiably with the Butlers to provide a warm and seamless arrival and departure.
Secures and retrieves vehicles within and from the parking garage abiding by the valet parking procedures.
Unloads and assists transfer of luggage to Butler per guest and owner preferences upon their arrival and assists Butler with loading luggage into vehicles upon their departure.
Identifies and communicates owner and guest preferences creating personalized experiences.
Efficiently executes requests from Residence Services Supervisors and other leaders.
Serves all owners and guests with an outstanding attitude attentiveness to detail and ownership and follow through with all responsibilities.
Works a flexible schedule based on occupancy and needs with the ability to work weekends evenings and holidays as required. 

Assists with butler duties when butler is not present in order to fulfill guest and owner needs in a timely manner.
Willingness to support all departments as necessary.
Works with Residence Manager as needed for monitoring secure access.
Clearly understands and executes standards and procedures.
Responsible for securing keys for all guest vehicles.
Maintains the cleanliness and organization of the Doorperson stand and Lobby Entrance.
Must exercise caution and abide by all safety and emergency procedures.
Performs other special projects as requested.

Qualifications :

Customer service experience is an asset
Valid CA drivers license must be in good standing
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team
Outstanding guest services skills (Listening) and sophisticated verbal communication skills
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Must be able to drive a car with a manual transmission
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional crouching kneeling pushing pulling lifting
Occasional ascending or descending ladders stairs and ramps
Frequent standing and walking throughout shift
Ability to move and lift luggage up to 50lbs or more.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations.  And we know that to offer our guests the best we first need to offer our employees the best.  Thats why youll find exceptional work opportunities - throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training career development recognition and rewards.  Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel.  Our teams are guided by values of Respect Integrity  Teamwork and Empowerment;  we employ the highest ethical and quality standards treating all colleague with fairness and dignity.  A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program.  An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview may contact in confidence 

Do what you love care for the world dare to challenge the status quo!  #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time