Support Services Group Lead, Eurofins Environment Testing Air Toxics, Folsom, CA

Eurofins Environment Testing is seeking a Support Services Group Lead to join our team! 

The Support Services Group Lead is responsible for managing and directing all aspects of the canister preparation department including staffing workflow planning quality standards and resource allocation. The Group Lead ensures that departmental goals align with organizational objectives and drives operational efficiency through strategic oversight rather than hands-on task execution.

As the first-level front-line leader the Group Lead sets performance expectations coaches and develops staff and exercises independent judgment in operational decisions including process improvements scheduling and allocation of resources. This role represents senior management in the department translating company goals policies and culture into actionable strategies and ensuring compliance with safety quality and regulatory standards.

Essential Duties and Responsibilities

Safety & Compliance

• Lead and enforce a strong safety culture ensuring all departmental activities comply with company policies SOPs and regulatory requirements.
• Oversee staff training programs to ensure team members consistently follow safety protocols.
• Support and help resolve safety and compliance issues while maintaining accountability to senior management.

Operations & Productivity

• Manage and direct daily departmental operations including workflow planning staffing allocation and scheduling to ensure efficiency and timely delivery.
• Supervise and perform tasks including:
  • Canister cleaning and certification
  • Assembly of sampling equipment
  • High-volume media preparation
  • Equipment handling and readiness
• Monitor and drive productivity to meet operational targets while controlling costs.
• Ensure shipment orders are fulfilled accurately and on time aligning with client schedules and project requirements.
• Identify and implement workflow optimizations to scale operations and support business growth.

Quality & Continuous Improvement

• Establish and enforce departmental quality standards including proper canister/media preparation certification and equipment readiness.
• Identify process inefficiencies and implement improvements to enhance workflow quality and operational performance.
• Communicate production or technical issues to senior management and drive timely resolution.

Customer Focus

• Act as the primary departmental point of contact for client concerns coordinating staff to ensure timely and effective resolution.
• Support project planning by understanding client needs and aligning operations to meet expectations.
• Ensure a high level of service through accuracy responsiveness and reliability.

Inventory & Asset Management

• Maintain optimal inventory levels of canisters sampling equipment and supplies to support uninterrupted operations.
• Monitor usage of spare parts and maintenance supplies initiating reorders as needed.
• Ensure proper maintenance repair and readiness of sampling equipment.
• Participate as needed in equipment handling and preparation to support operational continuity.

People & Leadership

• Lead supervise coach and develop departmental staff establishing clear performance expectations and accountability standards.
• Conduct performance evaluations identify talent development opportunities and implement strategies to strengthen team capability.
• Make staffing hiring and disciplinary decisions exercising independent judgment and managerial authority.
• Foster a collaborative professional and results-driven team environment.
• Maintain the ability to perform physical aspects of the role when necessary while prioritizing leadership and oversight responsibilities.

Additional Duties

• Perform general or other duties as assigned by senior management based on business needs.
• Use discretion and independent judgment to carry out additional responsibilities that support departmental objectives and organizational priorities.
• Demonstrate a hands-on approach in supervising and occasionally performing operational tasks to support the team and ensure high-quality results.

Qualifications :

Basic Qualifications

• Minimum of 4 years of relevant experience in environmental or laboratory operations including supervisory/leadership responsibilities.
• Strong understanding of canister/media preparation cleaning certification and sampling equipment operations.
• Familiarity with TO-15 methods and related sampling equipment (e.g. canisters regulators flow controllers) preferred.
• Experience with inventory management systems and processes including tracking of canisters parts and consumables.
• Strong mechanical aptitude with experience supervising assembly maintenance and troubleshooting of sampling equipment.
• Proficiency in computer applications including MS Word Excel and LIMS systems.
• Excellent organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines.
• Strong decision-making problem-solving and troubleshooting skills with the ability to exercise sound judgment.
• Ability to effectively communicate technical information to staff and support client needs.
• Commitment to safety quality and promoting company values.
• Demonstrated ability to supervise and occasionally perform operational tasks when necessary while maintaining primary responsibility for management and oversight.
• Authorization to work in the United States without restriction or sponsorship.
• Regular and reliable attendance and punctuality.
• Ability to work a full-time schedule (MondayFriday) with flexibility for weekends and overtime as needed.
• Professional working proficiency in English is a requirement including the ability to read write and speak in English

Additional Information :

Compensation Range: $70304 - $70000 per year depending on level of experience and qualifications.

Position is Full-time exempt from overtime pay. Candidate must be able to work Monday thru Friday 8am - 5pm and other hours as needed.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base compensation may vary based upon but not limited to relevant experience and skill set base compensation of internal peers business sector and geographic location.

We offer excellent full-time benefits including comprehensive medical coverage life and disability insurance 401(k) with company match paid holidays and vacation personal days and dental and vision options.

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in Testing for Life our mission to contribute to a healthier and safer world and our core values we are building a strong foundation for Environmental Social and Governance (ESG) initiatives. Eurofins commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the sameserving as a true ESG Enabler.

Find out more in our career page: description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years Eurofins has grown from one laboratory in Nantes France to 61000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2025 Eurofins generated total revenues of EUR 7.296 billion and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

No

Employment Type :

Full-time