Reservation Specialist

Join Westgate Resorts Where Exceptional Service Meets Incredible Career Growth!

This role offers paid training performance incentives and long-term career growth with one of the nations largest hospitality companies.

Next Class Starts: April 23

Earn $18.00/Hour During Training (Includes Base Pay Weekly Bonus)

• Training Duration: 6 Weeks (4 Weeks Training 2 Weeks Nesting)
• Training Schedule: MondayFriday 9:00 AM 5:30 PM (Onsite in Ocoee FL)
• Work From Home Opportunity: Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance) Work schedule from home is 11:30am - 8pm; weekends required; 2 days off during the week.
• Plus shift differentials with an additional 10% evening differential and 15% weekend differential.

As an Owner Services Specialist youll support Westgate Resort owners by handling reservations and account inquiries educating owners on their timeshare usage rights and delivering a 5-star experience on every call.

What Youll Do

• Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
• Assist owners with booking modifying and canceling reservations
• Educate owners on timeshare usage rights and account status
• Process external exchange requests through a third-party partner
• Offer and explain Vacation Guard Travel Protection
• Maintain accurate documentation and meet quality/performance expectations
• Use multiple systems and tools to support owners including:
• MR Owner Console Loyalty Console Alvaria Dialer Microsoft Teams SharePoint
• Call volume expectations:
• 3035 calls/day average
• 4050 calls/day during peak periods

Qualifications :

What Youll Bring

• High school diploma or GED required
• 2 years of customer service experience preferred (Call center experience is a plus especially in hospitality- Sales collections and front desk experience are also highly transferable!)
• Strong communication listening and multitasking skills
• Comfortable working in a fast-paced metrics-driven environment
• Must be able to work weekends and holidays as needed
• Must pass a background check and drug screening
• Bilingual English/Spanish is a HUGE plus (additional pay available!)

Additionally the person must possess and adhere to the following core values: 

• Integrity 
• Passion
• Work Ethic 

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time