Sr. Consultant, Service Experience, Noncard

Team Summary

Client Services provides industry-leading operational support to Visas clients around the world. With our deep knowledge and expertise we bring the voice of the customer into the design development and successful deployment of Visa products and services. We are trusted partners to Visas clients providing expertise to support and successfully grow their business.

Position Summary

This position serves as a Visa Service Experience Senior Consultant for Product Enablement Services with a specific focus on new Solutions enabled in Visa. This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovative solutions.  This role serves to gather and document project requirements coordinating the work of various workstreams involved in the complex project delivery while providing client consultative guidance on Visa regulations fees features and functionality.

Within Client Services is the Service Experience team that supports the enablement of new Products across Consumer Payments Platforms Value-Added Services Acceptance Solutions and Commercial & Money Movement addition to managing enterprise initiatives to deliver service excellence for our clients Service Experience team acts as the liaison between Product and Client Services to engage early and provide input during the design and development stages building implementation requirements processes documentation and tools. This role requires partnering cross-functionally and leading new solution pilot projects with external Visa banks partners processors and service providers.

Responsibilities:

• Execute Visa new solution initiatives which impact clients from a business operations perspective including changes to current products leading pilots for new products etc.
• Work closely with Solutions team to represent the needs of the clients and facilitate faster transition of new products and services into BAU Implementation by ensuring testing and set up requirements and options are clear project artifacts are developed and finalized.
• Incubate and refine implementation documentation for new products and enhancements to a high degree of accuracy and create stable repeatable and scalable processes.
• Deliver comprehensive training create relevant artefacts such as implementation processes guides presentations forms project plans FAQs on new Visa products and use developed materials to handover when they are ready to move to Client Services delivery teams.
• Act as a mentor and train team members and clients on new product implementation.
• Become a subject matter expert in Client Services including knowledge of the APIs SDKs implementation guides client integration options deployment and post-production support.
• Maintain internal guides and project artefacts updated with any changes after the product transition into BAU.
• Manage a portfolio of projects (including projects directed by other project managers where appropriate) to ensure that project interdependencies are identified and managed resource requirements anticipated in advance of need and priorities established in accordance with Visa and Client strategic objectives.
• Provide project management support to Visa clients and processors to ensure client expectations are exceeded.
• Coordinate directly with client to analyze new solution setup requirements to implement Visa products and services to support the business and formulate implementation solutions.
• Confidently manage new solution pilots and client projects in parallel to product developments and a changing landscape.
• Set priorities influence client and Visa teams involved into various project workstreams to multi-task under tight deadlines and ensure that client and/or processor efforts and 3rd party software providers are managed towards achieving customer and key stakeholder acceptance of deliverables.
• Be able to communicate complex technical concepts in a focused and well-organized manner.
• Be able to learn and acquire knowledge in new technologies in keeping step with market developments.
• Good analytical skills problemsolving ability and technical acumen to assess the appropriateness of technical and project documentation and to support systems integration solutions.
• Orientation towards quality enhancement and process improvement.
• Prepare and maintain detailed project plans status reports and issues logs.
• Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders by being able to speak confidently with a professional demeanor.
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments.
• Assume appropriate decision-making authorities to ensure flawless execution of project objectives.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Identify opportunities for operational improvements new methodologies revenue generation to improve departmental efficiencies and service delivery to clients.
• Identify opportunities to leverage AI and automation to reduce manual effort improve implementation quality accelerate timetomarket and enhance client and internal servicing outcomes.
• Actively adopt and champion the use of AIassisted tools (e.g. copilot analytics assistants automation platforms) to improve daytoday productivity across documentation analytics reporting troubleshooting and knowledge management.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

We are looking for an individual who brings breadth of experience a curiosity about payments is results-driven and client focused. As a candidate you should have:

• Bachelors degree in Computer Science Information Technology or equivalent work experience in a business analyst role in software or financial services.
• Requires a minimum of 10 years of Information Technology system knowledge with good understanding of project management technology and applications.
• Candidate will be based in Almaty Kazakhstan the ability to speak/write English fluently is required.
• Project management of retail banking card schemes or new technologies that are applicable to the payment industry.
• Good working knowledge of payment processing systems including message routing authorization clearing & settlement and client connectivity.
• Strong working knowledge of EMV contact and contactless technologies card payment systems digital products and services and API / SDK technologies gained through years of experience supporting clients within a payment-processing environment.
• Understanding of mobile payments technology including NFC secure element HCE contactless payments online/remote payments and in app payments.
• Working knowledge of Cryptography concepts (encryption hashing digital signature etc).
• Support enablement and operational readiness of emerging payment paradigms including stablecoins tokenized money and blockchainbased settlement models with a clear understanding of regulatory operational and integration implications for issuers acquirers and processors.
• Contribute to initiatives related to agentic commerce including the enablement of AIdriven or automated transaction flows orchestration services and decisioning frameworks across the payments lifecycle.
• Handson experience using AI tools to enhance operational efficiency analytics documentation or client implementations.
• Expert knowledge of standard MS Office tools (e.g. MS Project Excel PowerPoint Word Visio etc.).
• Excellent verbal written presentation and interpersonal skills are required.
• Excellent time management organization and planning skills a must.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time