SAP Service Operations Support Specialist

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Job Description:

The opportunity:

Hitachi Energy strengthen our European Service Operations; we are building a centralized Operations. Support Team. As an Operations Support Specialist you will play a key role in ensuring data accuracy operational excellence and smooth execution of service and project processes across 8 countries. This role combines data management process stewardship operational support and close collaboration with service delivery teams controllers SLA and project managers. Opportunity to build and shape a newly formed European central operations support hub.

How youll make an impact:

• Collaboration with service teams across multiple countries.

• Growth opportunities within operations service management or data/process roles.

• Flexible working environment and a supportive team culture.

• In this role you will support service operations across multiple European countries by ensuring high-quality.

• master data accurate transactional handling timely milestone updates and reliable

• documentation and invoicing processes. You will act as a central point of coordination between service

• teams controllers SLA and project managers to keep operational workflows running smoothly and efficiently.

• Create maintain and update material master data in SAP for general and order specific use in line with operational requirements.

• Ensure accuracy completeness and consistency of material data across systems by regular review

• and update based on input from SCM and service delivery team.

• Correct data inconsistencies and coordinate with stakeholders for changes or new material

• Monitor data quality KPIs and support continuous improvement initiatives.

• Track and maintain On-Time-Delivery (OTD) milestones in relevant systems (SAP / GPP) based on operations inputs.

• Ensure project and service order timelines are correct and up to date.

• Support weekly/monthly reporting and escalate potential delays proactively to quality management.

• Warranty Provision Management

• Create and update warranty provisions for customer orders in SAP.

• Ensure correct allocation of warranty costs and align with finance and service teams.

• Validate documentation and maintain accurate contractual records on warranty start and end dates.

• Maintain customer master data (SAP MDG) to ensure consistency across all platforms. Process new customer on-boarding request from operations

• Clarify missing information directly with operations or customer to complete onboarding on time.

• Validate and process new customer entries and resolve data inaccuracies.

• Coordinate with internal teams to uphold data quality standards.

• Service Order Booking & Maintenance

• Create and update service order bookings based on sales and controlling inputs

• Ensure accurate cost allocation activity recording and compliance with internal processes.

• Coordinate closely with service technicians and planners to ensure timely data entries.

• Contractual Guarantee Requests & Processing

• Support projects managers by review and process contractual bank guarantee requests. Validate data coordinate approvals and ensure correct postings in the relevant systems. Keep an accurate audit trail and support compliance requirements.

• Time Booking for Commissioning Engineers (Cx)

• Support time bookings for Cx engineers in time booking systems (CollApp and eTime).

• Ensure completeness and correctness of technicians time entries.

• Resolve discrepancies and maintain high and on time booking accuracy.

• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

• Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for yourcolleagues and the business.

Your Background:

• Apprenticeship vocational degree or business/technical education in administration operations

• supply chain finance or equivalent practical experience.

• Experience in service operations order handling or similar administrative/operational roles.

• Solid understanding of SAP modules (e.g. MM SD CS) or willingness to learn quickly.

• Proficiency in Microsoft Office applications (Excel Word Outlook PowerPoint) including

• managing datasets creating reports and handling operational documentation.

• Apprenticeship vocational degree or business/technical education in administration operations

• supply chain finance or equivalent practical experience.

• Experience in service operations order handling or similar administrative/operational roles.

• Solid understanding of SAP modules (e.g. MM SD CS) or willingness to learn quickly.

• Proficiency in Microsoft Office applications (Excel Word Outlook PowerPoint) including

• managing datasets creating reports and handling operational documentation.

• Strong analytical mindset and attention to detail.

• Ability to manage multiple tasks and work with stakeholders across countries and cultures.

• Good communication skills in English; additional European languages are a plus.

• Experience in data management or master data administration.

• Familiarity with service operations processes.

• Knowledge of tools such as ADP etime SAP Salesforce.

• Proactive problem solving and continuous improvement mindset.

• Ability to work effectively in a virtual multicultural team.

• COC & COP Bookings & Invoicing

• Perform Collaborative Operations Center (COC) and Customer Operations Portal (COP) bookings.

• Support invoicing processes validate financial entries and coordinate follow-up with finance.

• Ensure accurate billing and timely completion of financial processes.

• SAP Handling & Support

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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