Clinical Program Coordinator Cataract Suite

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The Bascom Palmer Eye Institute is currently seeking a full time Clinical Program Coordinator to work in Miami. The Clinical Program Coordinator assists in the development organization production and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Provides general oversight over daily program operations in support of the Universitys mission including the direct supervision of volunteers. Monitors the financial performance of programs to meet departmental goals and assists with short- and long-range budgetary planning.

CORE JOB FUNCTIONS

• Evaluates program effectiveness analyzes results and recommends appropriate action.

• Coordinates clinical program activities with other departments and staff to ensure optimal efficiency.

• Serves as a main point of contact to facilitate communication between stakeholders.

• Develops collaborative partnerships across teams and/or patients to streamline processes and enhance

• departmental productivity.

• Trains develops and empowers staff to effectively perform their jobs.

• Develops program/departmental communications and may involve promotional materials for distribution.

• Prepares reports which may include financial statements and records for management or outside agencies.

• Ensures confidentiality of patient and hospital business information.

• Coordinates the maintenance of established supply levels in designated areas as needed.

• 1Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary

CORE QUALIFICATIONS
Education:

Bachelors degree in relevant field required or equivalent

Experience:
Minimum 2 years of relevant experience required

Knowledge Skills and Abilities:

• Learning Agility: Ability to learn new procedures technologies and protocols and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software technology and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

DEPARTMENT ADDENDUM

Department Specific Functions

- Interacts with patients in person over the phone and email correspondence in a professional and timely manner including prompt and effective answering of phone calls online inquiries and email communication with the ability to answer all relevant questions clearly and concisely

- Greets welcomes and assists all patients using exemplary customer service - Accompany and guide all evaluation surgical and follow up patients as they move throughout the hospital

- Able to speak knowledgably regarding vision issues such as nearsightedness farsightedness and presbyopia while educating patients on vision correction options

- Assist Physicians by providing counseling and education to patients for cataract and refractive procedures and scheduling procedures such as crosslinking biopsies corneal scrapings Intraocular contact lenses cataract and premium cataracts and refractive procedures such as LASIK and PRK

- Provide information regarding procedural risks and benefits while managing patient expectations financial costs payment options

- Delivering on the best possible customer service during and after patient procedures including but not limited to thank you calls to scheduled patients follow up calls post-surgery and written thank you cards

- Responsible for patient retention including recapture calls to non-booked patients

- Complete all pre-surgical administrative tasks such as ensuring prescriptions are signed proper consents are pulled and labeled and surgical packets are made

- Handle and collect all payments prior to procedures

- Collaborates regularly with other departments to ensure the highest level of patient care and experience including but not limited to:

- Central Insurance Verification team to process all insurance pre-authorizations prior to patients procedures

- Surgical Coordinators and the main OR to assist all intraocular contact lens and premium lens patients

- International department to obtain insurance verification and schedule appointments for out of country patients

- Estimates department to provide accurate out of pocket expenses

- Administrative assistants to ensure a cohesive schedule for Ophthalmologist and Optometrist

- Maintain appropriate inventory of clerical supplies

- Ensure the general order and appearance of the center and surrounding areas

The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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