Contact Centre Consultant (Talent Pool)
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Discovery Health
cONTACT CENTRE CONSULTANT talent pool
About Discovery
Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart self-driven people to be their best. As global thought leaders Discovery is passionate about innovating in order to not only achieve financial success but to ignite positive and meaningful change within our society.
What is a Talent Pool
In simplest terms a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.
What does this mean for you
Its good news because it means you will still go through the recruitment process (assessments role plays and interviews) and if you meet our minimum criteria will be next in line for consideration as soon as we require more staff.
Key Purpose
To deliver world class service to all Discovery Health Members Providers Employer groups and Brokers by supporting and fully resolving their queries through various channels primarily over the telephone. |
Key outputs
The successful applicant will be responsible for but not limited to the following job functions:
- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
- Servicing our members in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
Competencies and Skills
Behavioural Competencies
- Delivering results and meeting customer expectations
- Presenting and communicating information
- Writing and reporting
- Analysing
- Deciding and initiating action
- Working with people
- Achieving personal work goals and setbacks
- Following instructions and procedures
Skills
- Excellent verbal and written communication skills;
- Excellent administration skills;
- MS Office and PC literate
- Time Management
Personal Attribute and Skills:
- Customer Centric
- Empathetic
Education and Experience
Education:
- Matric with Mathematics Mathematics Literacy or Accounting with a minimum of 50%
- Having a achieved a minimum of 50% in English in Matric
- Additional: Any post matric qualification which replaces the above Matric requirements
- Basic MS Office Skills
Experience
- At least 12 months working experience in a customer services environment
Advantageous
- The Business Writing Skill
Employment Equity
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we actively encourage and welcome people with various disabilities to apply.
Required Experience:
Contract
About Company
Discovery offers award-winning products - Medical Aid Administration, Car and Life Insurance, Bank Accounts and Investments, all with Vitality rewards.
