GDS Tax ACR Manager EG RTR 1

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Job title Manager
Reports to Senior Manager (GPO)

Job purpose
This role leads the end-to-end Order to Cash (O2C) operations across multiple clients or regions ensuring high-quality service delivery control adherence and measurable value realization.
The Manager acts as a process and people leader driving operational excellence automation adoption and performance governance. The position emphasizes strategic oversight of transactional execution analytical decision-making and process transformation in alignment with organizational digital and AI-enabled finance initiatives.
Key Responsibilities
Process Leadership & Governance
o Lead the overall O2C delivery across all sub-processes:
o Customer Master Data and Credit Management
o Order Processing and Billing & Invoicing
o Collections and Dispute Resolution
o Cash Application and Reconciliations
o AR Month-end & Reporting
Ensure accuracy timeliness and compliance with SLAs KPIs SOX controls and statutory guidelines.
Oversee performance dashboards variance analysis and trend reporting for leadership and client governance meetings.
Manage month-end and quarter-end close activities ensuring subledger integrity and reconciliation sign-off.
Drive root cause analysis for recurring exceptions and implement corrective and preventive actions.
Maintain and review SOPs RACI matrices and control documentation ensuring alignment to global process standards.

Digital & Analytical & Transformation Enablement
Champion automation and digital initiatives across O2C promoting adoption of AI OCR and RPA solutions for touchless transaction processing.
Partner with GPO and transformation teams to identify process simplification and digital enablement opportunities (e.g. Power Platform Ai Agents UiPath).
Review automation performance metrics and oversee the validation of exceptions post-deployment.
Use analytics and visualization tools (Power BI Excel dashboards) to interpret operational trends capacity utilization and exception analytics.
Lead data-driven decision making to improve DSO cash flow accuracy and working capital performance.
Contribute to future-ready capability development of the team through digital tool training process simulations and certification drives.

People Leadership & Collaboration
Manage coach and develop staff and senior analysts across regions to achieve excellence in performance accuracy and client engagement.
Foster a culture of accountability innovation and continuous improvement within the team.
Collaborate cross-functionally with Finance Operations and Technology teams for seamless O2C integration.
Act as the primary escalation point for clients on process delivery controls and service performance.
Support hiring workforce planning and skill development based on process maturity and digital roadmap needs.

Client & Stakeholder Management
Act as the strategic advisor and process SME for client organizations guiding on O2C optimization transformation and automation adoption.
Participate in contract governance transformation steering committees and quarterly business reviews (QBRs).
Support solution design transition planning and process benchmarking during new client onboarding and transformation projects.
Partner with cross-tower Managers and GPOs (P2P R2R) to ensure end-to-end finance process integrity and unified digital architecture.

Functional & Technical Skills
Deep understanding of end-to-end O2C lifecycle including billing dispute handling credit control collections strategy and reconciliation governance.
Strong command of ERP systems (Business Central D365 SAP Ariba) and related workflow or ticketing tools.
Advanced data and reporting proficiency: pivot tables automation scripts dashboards and analytics models.
Proven knowledge of accounting standards revenue recognition reconciliations and intercompany postings.
Familiarity with RPA Power Automate Ai Agents or Power Apps for workflow efficiency.
Understanding audit readiness SOX compliance and risk control frameworks.

Future-Ready & Behavioural Competencies
Digital Fluency: Leads adoption of automation analytics and AI-driven finance tools within delivery.
Analytical Leadership: Uses insights to challenge process inefficiencies and drive data-based actions.
Agility: Balances delivery excellence with transition transformation and scalability objectives.
Strategic Collaboration: Builds relationships with client stakeholders and global virtual teams for high-impact delivery.
Continuous Improvement: Sponsors process optimization projects and innovation councils for future-ready capability enhancement.

Performance Metrics / KPIs
Achievement of SLA and KPI targets across all O2C towers.
Year-on-year automation adoption rate and exception reduction.
DSO improvement and working capital optimization.
Process audit compliance and zero-defect control adherence.
Client satisfaction (CSAT/NPS) and service governance outcomes.
Team performance retention and capability uplift metrics.

Qualifications & Experience
Education: Bachelor of Science in Accountancy/Management Accounting (preferred) or related field
Experience: 10 15 years of experience in Finance Operations or Shared Services with 3 years in an O2C leadership or supervisory role.
Proven exposure to ERP transformation automation enablement or process transitions.
Experience managing multi-country or multi-client delivery environments.

Approved by:

Date approved:
Reviewed:

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