Digital Services Manager

We are working closely alongside a Local Authority in Brentwood to assist with the appointment of a Digital Services Manager on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 26.74 - 33.92 per hour

Hours per Week: 22.20

Summary:

The Digital Services Manager role sits within the Digital Data and Technology team and is responsible for ensuring the effective operation continuous improvement and reliability of digital services. The successful candidate will manage digital teams oversee service performance and drive enhancements based on user and stakeholder feedback.

Responsibilities:

• Lead and manage digital service teams including Product Development Application Support and Geospatial services
• Take ownership of live digital service operations ensuring reliability and performance
• Act as an escalation point for incidents problems and service requests
• Collaborate with internal services to reduce failure demand and improve efficiency
• Use resident and officer feedback to continuously enhance digital user experiences
• Ensure compliance with information governance data protection and security standards

Essentials:

• Proven experience managing digital services or IT service delivery
• Strong leadership experience managing technical or digital teams
• Experience in managing digital products and services lifecycle
• Knowledge of incident problem and service management processes
• Strong project management and service improvement experience

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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