FLEX Senior Manager, Opera Cloud
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
11 days ago
Vacancies:
1 Vacancy
Job Summary
This is a temporary position.
We are seeking a hospitality leader with hotel systemsand operationexperience particularly withOPERAv5.6 OPERA CloudLightSpeed STAY PMS FOSSEand/ communicationskills and the ability to collaborate in a cross-functional team are essential. Experience with international teams and supporting global systems include strong presentation skills and attention to detail. Core responsibilities includesupportingsystemdeploymentas well as all aspects of the product lifecycle. Testing support includingdeveloping and refining acceptance test scenarios conducting system user acceptance testingmanagingandmaintainingdefects in Jira andreporting outon progress. The role involves working with Agile Scrum methodologiesanalyzingand documenting business processesincidentmanagementproviding subject matterexpertiseon property management systems supporting change management materials and partnering with IT to manage business requests.
CANDIDATE PROFILE
Education and Experience
Required
- 4-yearBachelorsdegree from an accredited university in Business Administration Marketing Hotel & RestaurantManagementor related major plus 5 years of hospitality leadership experience OR related work experience
- 3 years of hotel systems experience or other relevant experiences using OPERA Lightspeed FSPMSand/or FOSSE
Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team
Preferred
- Experience working with international teams and supporting global systems and operational processes
- Equipped with strong presentation verbal and written skills attention to detail
- Comfortable in a deadline driven environment often with changing business priorities
CORE WORK ACTIVITIES
- - Refine and write acceptance test scenarios develop correspondingtest scriptsexecute testing scripts and execute testing cycles tovalidatesystem functionality.
- - Collaborate with stakeholders and Continent Business Leaders tovalidateall Test Scenarios and ensure alignment with business requirementsManage and track defects using JIRA includingdocumentation prioritization and resolution follow-upUtilize Jira and Confluence to support tracking reporting and documentation of testing and system activities.
- - IncidentManagement
- - Analyze and document current and future state business processes andidentifyoperational and system enhancement opportunities
- - Support configuration setup and management of OPERA Cloud to align with business and operational requirements
- - Support deployment activities including cutover planning and post-go-live stabilization efforts
- - Develop andmaintainchange management materials training resources and knowledge base articles (MGS/KB)
- - Analyze data and feedback to provide recommendations and drive continuous improvement
- - Provide operational input into system support processes and ongoing enhancements
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior Manager
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
