AI Communication & Adoption Lead

About the Role:

The AI Communication & Adoption Leadis responsible fordriving awareness understanding and adoption of AI capabilities across IT and business units. This role sits withinIT ClientServicesthe team focused on enhancing theassociate user experience and partners closely with technical AI teams business stakeholders and governance functions. The role ensures AI initiatives are communicated clearly embraced by users aligned with governance requirements and supported through training and enablement. This position is based in theMilwaukeecorporateofficewithahybridwork arrangement.

The ImpactYoullMake:

Communication & Storytelling:

• Build and execute AI awareness campaigns using multiple communication channels

• Serve as a bridge between technical AI teams and business stakeholders by simplifying complex concepts

• Promote AI adoption success stories to highlight value impact and momentum

• Support businessandclientfacingAI narratives as needed

• Coordinate with external consultants or partners on communication deliverables and training content

Change Management & Adoption:

• Partner with key stakeholders to explain why and how AI is being introduced reducing fear or confusion

• Develop and manage adoption strategies to accelerate and sustain AI usage

• Gather user feedback and incorporate insights into AI initiatives for continuous improvement

Training & Enablement:

• Design and deliver AI literacy and enablement programs for IT business teams and leadership with a focus oncrossenterprisetechnologies

• Create andmaintaintraining assets such as guides FAQs videos demos andquickstartmaterials

• Facilitate and coordinate workshops demos andknowledgesharingopportunities to drivecrossgrouplearning

• Track training effectiveness and adoption using KPIs and feedback loops

Stakeholder Alignment & Feedback:

• Translate technical progress into clearbusinessfocusedupdates fornontechnicalstakeholders

• Ensure leadership and governance teams have visibility into AI initiatives and progress

• Highlight quick wins and success stories to sustain executive sponsorship

• Act as the voice of the user in AI implementation discussions byestablishingstructured feedback channels

WhatYoullBring to Baird:

• Strong communicationand storytelling skills with the ability to translate technical concepts intobusinessfriendlylanguage

• 57 years of experience in change management training communications or technology adoption roles

• Instructional design experience designing and delivering learning assets such as training decks videos guides or FAQs

• Background in enterprise change management training design or technology adoption programs

• Familiarity with AI and machine learning concepts and applications (deep technicalexpertisenot)

• Ability to collaborate effectively across IT business and governance functions

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