DC Operations Shift Technician (MH-FRW1)

Overview
We are seeking DC Operations Shift Technicians to join our team and support day-to-day data center operations. This role involves working on a 12-hour rotational shift to ensure smooth operations support incident management and maintain high availability of data centre facilities and systems.

Responsibilities

• Perform daily data centre operations including ticket management infrastructure monitoring and remote hands support.
• Troubleshoot and manage incidents escalating issues to internal teams or vendors when required.
• Conduct periodic health checks and report anomalies in DC facilities IT and network systems.
• Support equipment setup and relocation including rack/stack intra-rack cabling power cycling and related activities.
• Escort and supervise vendors contractors and customers during visits deliveries and installations.
• Execute planned and ad-hoc maintenance activities in compliance with SOPs/MOPs.
• Document operational activities update SOPs/EOPs and ensure accurate shift handover reporting.
• Participate in competency tests audits and operational reviews.
• Ensure compliance with safety standards PPE requirements and company code of conduct.

Requirements

• Minimum ITE or Polytechnic Diploma in Engineering or related discipline.
• 12 years of working experience in a Data Centre environment.
• Familiarity with ticketing tools monitoring systems and incident escalation processes.
• Hands-on experience in cabling power cycling hot swap tape management and basic server/network troubleshooting.
• Strong oral and written communication skills in English.
• Willingness to work on 12-hour rotational shifts (day/night) and be on standby as required.

Work Schedule

• Rotational shift work (Monday to Sunday):
• 1st Shift: 09:00 21:00
• 2nd Shift: 21:00 09:00

Required Experience:

IC