A place to make a difference

Salary: 27984 per annum (15.38 per hour)

Location:Peterborough

Details:Permanent 35 hours per week between 8am and 6pm. Initially 100% onsite moving to hybrid after successful probation period.

With over 21000 homes across the country were responsible for supporting thousands of customers and their families.

Were proud to build positive long-lasting relationships that gobeyond work we do improves livesand creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities theres a place for you at Accent.

About the role

As a Customer Service Advisor youll manage repair-related enquiries diagnosing faults and making sure our customers are looked after quickly and effectively. Youll deliver exceptional customer service balancing their needs with those of our contractors and internal stakeholders keeping everyone updated throughout the process. Your professionalism efficiency and empathy means youll build strong customer satisfaction.

To view/download the Customer Service Advisor job description please clickhere.

Salary

The spot salary for this post is 27984 per annum (15.38 per hour) for applicants who fully meet the requirements of the post. If youre still developing some of the skills or experience you can start at a salary 5% or 10% below the spot rate with clear support and progression opportunities to reach the full amount.

About you

The essentials

• Proven ability to deliver high-quality customer service through clear accurate and empathetic communication.
• Resilient and solutions-focused when handling complex or challenging customer conversations.
• Experienced in accurately recording customer interactions using CRM and bespoke IT systems.

The desirables

• Ideally you will bring experience from a contact centre environment.
• Knowledge of housing maintenance and repairs would support your success in the role.
• Evidence of confidently managing challenging customer situations and achieving positive outcomes.

Interview Process

We want your candidate experience to reflect who we are -aplace to grow a place to thrive a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager. Youll learn more about the role and team and well get to know you your experience goals and what you bring.
Planned date: 11th or 12th May via Teams.

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Youll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 18th May at our Peterborough office.

The successful applicant will be subject to preemployment checks such as DBS and social media screening before an offer is confirmed.

A place to build a future

Weve got big ambitions and were looking for people who want to grow with us. Here youll have the chance to learn new skills shape your career and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards heres what you can look forward to:
Generous time off 28 days holiday plus bank holidays an extra day for your birthday and the option to buy more.
Health & wellbeing support Cash health plan Health MOTs online GP access gym discounts and a dedicated volunteering day for a cause you care about.
Financial perks Car leasing options salary sacrifice schemes and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice plus life assurance at three times your salary for peace of mind.
Family-friendly policies Enhanced parental leave flexible working options and support for work-life balance.
Career development From Stepping into Management and Management Essentials training to our Leadership Academy apprenticeships and more well help you grow and succeed.

This is more than a job its a place where you canmake an impact feel valued and be rewarded for what you do.

Were Committed to Inclusion

We believe diversity makes us stronger and were committed to creating a place where everyone feels valued respected and able to thrive.

Our recruitment process is designed to be accessible and inclusive and if you need any reasonable adjustments at any stage just let us know well make it happen.

Because this isnt just a workplace itsa place to belong.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.