Customer Service Officer
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Job Location:
Castle Hill - Australia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Summary:
We strive to provide our customers with the highest level of Customer Service we ensure our customers are replied to quickly politely and with reliable information.
Responsibilities
Essential Functions & Accountabilities:
- Enter customer orders for Fertility and Med Device businesses into Navision.
- Field emails reply accordingly following labelling and filing procedure.
- Field phone calls.
- Work with case queue in CRM.
- Some month end reporting.
- Manage freight enquiries follow up and resolve.
- Take credit card payments over the phone for ER Peak service.
- Co-ordinate with Warehouse manager to manage daily outward goods workload.
- Proactively support the growth of the business by developing and strengthening customer relationships.
- Actively respond to customer requests source information and share.
- Work in partnership with the Customer Experience Manager to address any customer issues.
- Work in partnership with the Customer Experience Manager to enhance policy and procedures.
- Assist with annual blind stocktake.
- Other duties as mutually agreed.
Qualifications
Qualifications
Knowledge Skills and Abilities:
- Excellent phone manner.
- Excellent written English.
- Attention to detail.
- Intermediate to Advanced skill in the use of Excel Word and PowerPoint. Advanced preferred.
Work Environment:
- Typical office environment
- Computer work and sitting required.
Experience:
Must have the knowledge and skills listed above. Some Customer Service experience preferred.
Education:
High School Cert minimum
Required Experience:
Unclear Seniority
About Company
Live Brightly. Our daily and monthly soft contact lenses are designed with your health and comfort in mind. For every eye, every person, and every day.
