Community Services Manager-Bridge Park

Community Services Manager (Bridge Park)

Summary

The Community Services Manager oversees the administrative functions of Bridge Park including tracking rent payments processing invoices maintaining excellent tenant relations overseeing the unit turn process and driving process improvement. This role works closely with the leasing team the commercial team and the maintenance team. Strong collaboration is essential to ensure that the administrative functions and sales execution align. This is a management position. As the basis for leadership the Community Services Manager shall implement the 7 Core Values that Crawford Hoying has established to maintain its desired culture. The Community Services Manager is expected to attend Bridge Park events as needed.

Job Responsibilities (responsibilities may include but are not limited to the following)

Leadership

Manage direct reports by implementing the 7 Core Values established by Crawford Hoying

oOversee train and develop the Community Services Specialist

oProvide leadership through all stages of employment including recruitment and hiring teambuilding resolving personnel issues and applying disciplinary procedures

oPrepare annual reviews set goals and implement personal development plans

oMotivate team members to participate in classes and training

oApprove schedules timecards workloads and paid time off

oTake responsibility for work product by team members

Oversee the Community Services Specialists work to ensure that all resident and tenant ledgers and accounts are accurate all receivables and delinquent accounts are handled according to defined standards all invoices are accurate and submitted in a timely manner and all lease applications are reviewed for approval and verification

Train others to exemplify the companys commitment to exceptional customer service and lead by example

Administration

Complete monthly variance reports for assigned entities and review them closely with the Community Sales Manager the Commercial Tenant Manager and the District Property Manager

Manage all RealPage recordkeeping including ensuring the accuracy of resident ledgers and tenant ledgers executing on delinquent accounts making sure late fees are assessed and ensuring invoices are correct and submitted in a timely manner

Oversee the Community Services Specialist on monthly audits of the following:

oLease files

oRenters insurance

oRentable and assignable items (e.g. parking spots storage)

oMarketing collateral including websites and social media

Ensure residents and tenants are in compliance with lease terms community rules and policies

Manage excellent resident relations and resolve all issues in accordance with company standards; maintain records of each issue and response

In collaboration with the Marketing Department oversee resident retention opportunities

Maintain emergency binders and community information materials for assigned properties; update as needed

Oversee inventory maintenance of office supplies for assigned properties

Assist in managing vendor relationships

Manage the renewal process and follow percentage increase expectations per budget

Provide input to commercial percentage rent and annual calculations

Oversee legal proceedings and evictions as needed

Physical Asset Management

Ensure the highest level of curb appeal

General

Respond to and collaborate with peers in a timely and supportive manner

Identify patterns and problem areas and make recommendations to management on areas of improvement

Effectively prepare for meetings (e.g. create an agenda provide work product and reading materials create a collaborative discussion environment assign and follow up on tasks)

Conduct all duties in accordance with company Fair Housing regulations employment law the Fair Credit Reporting Act EPA and OSHA regulations and all other laws pertaining to residential property management

Perform other duties as assigned

Performance Objectives (objectives include but are not limited to the following)

The 7 Core Values that Crawford Hoying has established to maintain its desired culture

Ownership and accountability

Flexibility and effectiveness when interacting with residents tenants vendors and coworkers

Customer service feedback

Asset net operating income

Strategic approach to problem-solving and troubleshooting

Timeliness and transactional accuracy

Preferred Knowledge Skills Education and Experience

A minimum of 4 years of true property management experience

2 years of personnel management experience

A keen understanding of accounting principles and budget processes

Strong analytical organizational problem-solving and multitasking skills

Proficiency with Microsoft Office products

Excellent verbal and written communication skills

A sense of urgency and responsiveness when following up on matters

Exceptional customer service and an ability to develop a rapport with people

An ability to effectively interface across all departments

Negotiation and conflict-resolution skills

An ability to give clear direction and respond to inquiries

Project management skills including planning organizing and coordinating tasks

Valid drivers license

Work Environment

The Community Services Manager interfaces with external and internal customers residents employees and vendors on a regular basis. Work hours are typically 9:00am to 6:00pm. This employee may need to work weekends (Saturday and/or Sunday) from time to time based on needs and must be available to work after hours as needed.

Reporting Structure

The Community Services Manager reports to the District Property Manager and oversees the Community Services Specialist(s).

Physical Requirements

This employees physical condition and performance must be sufficient for the consistent and successful completion of the responsibilities and professional standards defined for this position. This position frequently requires standing walking sitting reaching with hands and arms stooping kneeling crouching or crawling and may require lifting and/or moving up to 25 pounds. The Community Services Manager may be required to drive during the course of their day.