Beverage Server- Oasis Bar- Full Time (Harrah's Ak-Chin Casino)

JOB SUMMARY

The Beverage Server creates a warm and friendly atmosphere for our guests by providing fast friendly and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Take drink orders communicate with bartender utilizing the proper calling order assist in the preparation of drinks and presents drinks to guests.

• Handles money according to departmental procedure.

• Provides personalized service and uses guests name.

• Resolves service problems according to Service Recovery guidelines.

• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.

• Actively promotes casino events and programs.

• Resolves service problems according to Service Recovery guidelines.

• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.

• Actively promotes casino events and programs.

• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.

• Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.

• Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.

• Other duties as assigned.

• High School Diploma or GED preferred

• Must be at least 18 years of age.

• Previous food and beverage service preferably in the casino industry or upscale setting is preferred.

• Must possess vast knowledge of food and beverages both alcoholic and non-alcoholic to include beer wine and liquor.

• Must be able to multi-task and work successfully with little to no supervision.

• Must be able to initiate conversation in a professional friendly and respectful manner.

• Must present a professional appearance that guests will find approachable.

• Must have basic math skills to properly charge and credit various items.

• Must have the ability to learn about all casino and hotel services and facilities special events and player events and local attractions.

• Must be able to read write and speak English.

• Must be physically mobile with reasonable accommodation
• Must always be aware of surroundings
• Able to bend stoop and twist when serving cocktails stand and walk for periods up to 8-hour shifts
• Able to work in areas containing secondhand smoke high noise levels and bright lights
• Must be able to lift up to 20 lbs. (bus tubs with used glassware)
• Must be able to work at a fast pace and in stressful situations.
• Must be able to respond to visual and aural cues.
• Must be able to tolerate working outside in very hot temperatures including but not limited to working the pool area.
• Must be comfortable working till 2:30am-3:00am
• Must have open availability to work any day and any shift