Network Administrator Onsite (Seattle, WA)

Job Description

Join Intelligent Technical Solutions a dynamic and growing company as our Network Administrator. Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules VLAN configuration access point support and administration and VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls Switches Network architecture and troubleshooting.
• Advanced understanding of managing and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.
• Valid drivers license vehicle insurance and access to a vehicle for client visits.

Job KPIs

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates ranges from $49.23/hour up to $60.48/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)