Care Team Patient Services Representative Intern

Join Martins Point Health Care - an innovative not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force ofpeople caring for people Martins Point employees are on amission to transform our health care system while creating a healthier community. Martins Point employees enjoy an organizational culture of trust and respect where our values - taking care of ourselves and others continuous learning helping each other and having fun - are brought to life every day. Join us and find out for yourself why Martins Point has been certified as a Great Place to Work since 2015.

PRIMARY DUTIES AND RESPONSIBILITIES

Employees are expected to work consistently to demonstrate the mission vision and core values of the organization.

• Provides phone support to internal and external customers including telephone and messaging appointment scheduling/rescheduling/cancelling and directing calls to appropriate department or staff within established protocols and quality metrics.
• Coordinates new patient management by distributing packets maintaining records and completing initial screenings.
• Conducts patient check-in and check-out activities as appropriate.
• Manages Web portal communications and patient related portal requests/questions
• Completes barcoding/faxing documents to Athena (document management) ensuring timely and accurate document classification and filing of documents in patients health record.
• Communicates patient care information to other health care team members including changes noted by verbal report and/or documentation of patient care provided according to policy and procedure guidelines
• Collects copays and outstanding balances
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
• Participates in job shadowing with clinical and administrative team members to observe workflows

POSITION QUALIFICATIONS

There are additional competencies linked to individual contributor provider and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

Education

• High school diploma or equivalent
• Must be enrolled in the Portland Adult Education Healthcare Front Office Program with a passing grade in all classes

Experience

• Experience working in an administrative and/or customer service-oriented environment

Skills

• Windows Based Computer skills: data entry and word processing ability
• Demonstrated telephone etiquette and positive interpersonal skills
• Excellent organizational skills
• Detailed oriented and excellent follow through skills

Abilities

• Demonstrates an understanding of and alignment with Martins Point Values
• Ability to function independently and professionally
• Ability to handle difficult conversations with patients and internal customers
• Ability to multitask among phone and face to face despite frequent interruptions
• Ability to analyze and problem solve
• Ability to work with a variety of customers ranging from patients internal customers: medical staff and other departments able to collaborate with peers

This position is not eligible for immigration sponsorship.

We are an equal opportunity/affirmative action employer.

Martins Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

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