Quality and Complaints Administrator
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Job Summary
Job description
We are seeking an enthusiastic proactive and highly organised Office Administrator to join our team based in Marylebone. You will report directly to the Head of Quality and Risk and play a key role in supporting the smooth running of our Quality and Compliance functions.
Principal Accountabilities
Plan and organise meetings as requested and arrange schedules of meetings for recurring events
Manage complaint process and draft responses following the ISCAS Code of practice
Assist with all Quality housekeeping administration duties keeping KPIs and trackers up to date
Support team members in duties where applicable
Run reports as required in areas of compliance
Help with the administration of incidents and complaints
Any other duties as deemed necessary by Head of Quality & Risk
Job requirements
About You
Highly organised with strong attention to detail
Proactive and able to manage multiple priorities
Strong communication and administrative skills
Comfortable working in a fast-paced environment
Able to work both independently and as part of a team
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Required Experience:
Unclear Seniority
About Company
Fortius Clinic is the largest Private Orthopaedic Treatment Centre in London, Specialising in orthopedic surgery, Sports Medicine & Sports injury.
