Employee Relations Manager, Employee Relations

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lines. The central objective of our team is to ensure treatment of employees that is fair respectful and consistent with our framework of our core business values and objectives. To support that objective this positions responsibilities fall into proactive and reactive categories. This position focuses initially and primarily on proactive initiatives designed to promote employee experience. The ER Manager demonstrates the ability to collaborate with and influence stakeholder including but not limited to: field operations managers human resources safety legal and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create audit and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The position also works reactively on crisis-oriented situations that may arise at a single site/station with a geographic region or network-wide and typically must be successfully addressed under severe time constraints. Ability to balance time between projects proactive initiatives and crisis-response is a critical component for success in the position.

The Employee Relations Manager will possess employee relations expertise excellent judgment and highly developed analytical interpersonal and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager capable of independently owning large-scale network-wide projects. The Manager will quickly become an important source of truth regarding whether the organization is meeting its core values and principles.

This is a full-time position that reports to an Employee Relations Principal or Director. The successful candidate must be capable of traveling domestically at least 50% of the time with potential for additional travel when necessary and at times with short notice. The position requires on-site presence at least three days each week.


Key job responsibilities
The ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on employee relations issues that may arise at a single site/station within a specific geographic region or network wide. Balancing time between projects and crisis-response is a critical component for success. This position will focus initially and primarily on proactive initiatives designed to promote employee experience.
Detect and Mitigate Risks: Apply employee relations expertise to successfully identify trends gaps and challenges; execute solution-focused strategies and programs to mitigate risks.
Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising strong judgment.
Project Management: Independently own large-scale network-wide projects delivered on time that improve frontline partner experience.
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs.
Artificial Intelligence (AI): Use AI tools and technologies to analyze data automate routine tasks and develop improve processes and communications.
Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions; design and deliver highly engaging training sessions.
Collaborate: Build constructive relationships with critical stakeholders to share information and influence change.
Problem Solve: Work independently with minimal supervision in ambiguous situations and persevere over internal and external barriers to drive resolutions.
Work at Scale: Launch and manage sustainable mechanisms for entire networks.
Hire & Develop the Best: Support the development and growth of our field employee relations team. This role may have direct reports including Employee Relations Managers and/or Specialists. Employee Relations Managers also mentor Employee Relations Specialists.


- 7 years of employee relations labor relations or labor/employment law experience
- Bachelors degree or equivalent
- Experience creating and implementing large-scale programs
- Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee

- Experience within a distribution center logistics or manufacturing environment
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience supporting large hourly workforces
- Advanced degree JD or other specialized training in labor/employee relations.
- Experience in campaign response.
- Experience building and launching programs that measurably impact positive engagement.
- Skilled in MS Excel Word Outlook SharePoint & PowerPoint and curious about new technologies.
- Excellent organizational skills and attention to detail able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
- Strong communication skills in written and verbal form; extensive public speaking training and/or leadership communication skills.
- Solid sense of accountability high-quality judgment and sound decision-making.
- Ability to handle confidential information and escalate issues when appropriate.
- Ability to quickly connect with people and build trust across a wide variety of cultural and socio-economic backgrounds.
- Fluency in multiple languages.
- Previous experience managing operations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NC Fayetteville - 127400.00 - 172300.00 USD annually
USA NY FISHKILL - 127400.00 - 172300.00 USD annually
USA TN Memphis - 127400.00 - 172300.00 USD annually
USA VA Chesapeake - 127400.00 - 172300.00 USD annually