Project Manager Retail Experience

Position: Senior Project Manager (Digital E-commerce & Personalization)

Location: San Francisco CA/Remote

Engagement: Digital & E-commerce

About the Role

Were seeking a Senior Project Manager to lead strategic initiatives across e-commerce personalization and marketing campaigns with a strong focus

on customer journey transformation. This role will operate in a highly matrixed environment driving alignment across business product engineering and marketing teams.

Key Responsibilities

• Lead end-to-end delivery of digital initiatives across e-commerce personalization and marketing campaigns
• Drive customer journey mapping and ensure seamless data-driven customer experiences across channels
• Partner with cross-functional stakeholders (Product Marketing Engineering Data) in a matrixed organization
• Establish and enforce strong program governance delivery processes and reporting frameworks
• Manage program scope timelines risks dependencies and executive-level communications
• Oversee integration of CMS CDP and real-time content delivery platforms
• Enable AI adoption in delivery including usage of AI tools and agent creation for automation insights and workflow optimization
• Track KPIs and ensure alignment to business outcomes (conversion engagement campaign performance)

Required Skills & Experience

• 10 years of experience as a Project/Program Manager in digital/e-commerce environments
• Strong experience in retail or consumer-facing digital platforms (preferred: beauty fashion or e-commerce)
• Proven track record managing personalization and marketing campaign programs
• Hands-on understanding of:
  • CMS platforms (e.g. Adobe Experience Manager or similar)
  • Customer Data Platforms (CDP)
  • Content delivery and integration ecosystems
• Experience working in matrixed stakeholder environments with strong influencing skills
• Demonstrated strength in process governance and delivery rigor
• Exposure to AI tools automation and agent-based workflows within SDLC or marketing ecosystems
• Strong communication and executive stakeholder management skills

Nice to Have

• Experience with MarTech stack (Adobe Salesforce Marketing Cloud etc.)
• Familiarity with A/B testing experimentation and personalization engines
• Agile/Scrum certification or experience leading agile programs