Data Analyst
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Please strictly adhere to the following resume naming convention:
ALL CAPS NO SPACES B/T UNDERSCORES
PTNUSGBAMSREQIDCandidateBeelineID
i.e. PTNUS9999999SKIPJOHNSON0413
Bill Rate: MAX CONFIRMED- $48 per hour
MSP Owner: Shilpa Bajpai
Location: Plano TX- 100% ONSITE
Duration: 6 months
GBaMS ReqID:
Role - Data Analyst
Skills: Telecom Data and Analytics
Experience Required: 0-2
Role Descriptions:
Serve as a primary point of contact for customers during service provisioning decommissioning and migration activities ensuring clear communication and timely updates. Manage and track customer engagements to ensure successful delivery results and high customer satisfaction. Submit monitor and track migration and disconnection orders in customers systems ensuring accuracy and timely completion. Coordinate with internal teams vendors and technical stakeholders to resolve order provisioning and service-related issues. Monitor post provisioning and decommissioning activities to ensure smooth customer transitions aligned with agreed plans. Respond to customer inquiries and helpdesk tickets troubleshoot issues and provide timely resolutions during transition and hyper care periods. Identify risks delays or service gaps and escalate complex issues through defined escalation paths. Maintain accurate documentation of orders issues resolutions and customer interactions in tracking systems. Prepare status updates trackers and reports related to fulfillment progress transition health and service outcomes. Conduct post cutover customer follow ups to assess satisfaction with the transition from legacy to target products. Track and report customer satisfaction (CSAT) metrics across wireline and related products highlighting trends and improvement opportunities. Ensure all activities comply with organizational standards customer requirements and service level objectives (SLOs).
Preferred Skills -
Strong verbal and written communication skills with a customer focused mindset.
Ability to manage multiple tasks and priorities in a fast paced operational environment.
Strong coordination and problem-solving skills with attention to detail and follow through.
Comfortable working across systems for order management ticketing tracking and reporting.
Willingness to learn and operate across multiple functional areas as business needs evolve.
Ability to work collaboratively with cross functional and technical teams.
Experience -
Bachelors degree or equivalent preferred.
Fresh graduates or candidates with 2-4 years of experience in operations customer support service delivery or telecom IT services are encouraged to apply.
Experience in migration programs order fulfillment customer support or service operations is a plus.
ALL CAPS NO SPACES B/T UNDERSCORES
PTNUSGBAMSREQIDCandidateBeelineID
i.e. PTNUS9999999SKIPJOHNSON0413
Bill Rate: MAX CONFIRMED- $48 per hour
MSP Owner: Shilpa Bajpai
Location: Plano TX- 100% ONSITE
Duration: 6 months
GBaMS ReqID:
Role - Data Analyst
Skills: Telecom Data and Analytics
Experience Required: 0-2
Role Descriptions:
Serve as a primary point of contact for customers during service provisioning decommissioning and migration activities ensuring clear communication and timely updates. Manage and track customer engagements to ensure successful delivery results and high customer satisfaction. Submit monitor and track migration and disconnection orders in customers systems ensuring accuracy and timely completion. Coordinate with internal teams vendors and technical stakeholders to resolve order provisioning and service-related issues. Monitor post provisioning and decommissioning activities to ensure smooth customer transitions aligned with agreed plans. Respond to customer inquiries and helpdesk tickets troubleshoot issues and provide timely resolutions during transition and hyper care periods. Identify risks delays or service gaps and escalate complex issues through defined escalation paths. Maintain accurate documentation of orders issues resolutions and customer interactions in tracking systems. Prepare status updates trackers and reports related to fulfillment progress transition health and service outcomes. Conduct post cutover customer follow ups to assess satisfaction with the transition from legacy to target products. Track and report customer satisfaction (CSAT) metrics across wireline and related products highlighting trends and improvement opportunities. Ensure all activities comply with organizational standards customer requirements and service level objectives (SLOs).
Preferred Skills -
Strong verbal and written communication skills with a customer focused mindset.
Ability to manage multiple tasks and priorities in a fast paced operational environment.
Strong coordination and problem-solving skills with attention to detail and follow through.
Comfortable working across systems for order management ticketing tracking and reporting.
Willingness to learn and operate across multiple functional areas as business needs evolve.
Ability to work collaboratively with cross functional and technical teams.
Experience -
Bachelors degree or equivalent preferred.
Fresh graduates or candidates with 2-4 years of experience in operations customer support service delivery or telecom IT services are encouraged to apply.
Experience in migration programs order fulfillment customer support or service operations is a plus.
