DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Managing Security/Loss Prevention Operations
Assists in administering fire prevention programs and emergency preparedness.
Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits incident tracking and the hazard abatement process.
Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.
Comply with applicable federal state and local law and safety regulations.
Follow proper key control guidelines in loss prevention and in the property.
Develop a monthly checklist for all cctv equipment alarmed doors and duress alarms to ensure that they are fully functional.
Incorporate into patrols which encompass all areas of the propertys interior and exterior an inspection tour of recording system.
Follow Duty of Care process for the protection of guests and associates.
Follows up on all unusual activities in and around the property that would impair the well being of guests and associates.
Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Monitors all unusual activities in and around the property that would impair the well being of guests and associates.
Oversees all loss prevention operations to include but not limited to patrol process emergency response investigations (initial & follow up) for all guest and associate related incidents shipping and receiving process (makes recommendations for improvement) electronic key system and manager on duties responsibilities.
Oversees and guides the efforts of the Accident Prevention Committee.
Oversees first aid program for guests and associates.
Oversees the claims process and protects company assets by closely monitoring the General Liability and Workers Compensation cases.
Leading Security/Loss Prevention Teams
Communicates the importance of safety procedures detailing procedure codes ensuring associate understanding of safety codes monitoring processes and procedures related to safety.
Emphasizes teamwork close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
Encourages and builds mutual trust respect and cooperation among team members.
Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills.
Provides an open door policy.
Provides guidance and direction to subordinates including setting performance standards and monitoring performance.
Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients.
Serves as a role model to demonstrate appropriate behaviors.
Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
Meet quality standards and customer expectations on a daily basis.
Identifies the educational needs of others developing formal educational or training programs or classes and teaching or instructing others.
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Provides services that are above and beyond for customer satisfaction and retention.
Conducting Human Resources Activities
Completes associate performance reviews in a timely manner.
Enforces brand Standard Operating Procedures through documentation efforts.
Train all associates on the four parts of OSHA.
Train all new hires on loss prevention policies and procedures.
Establishes a training program to routinely train the loss prevention department and other property departments on topics related to safety and security.
Additional Responsibilities
Analyzes information and evaluating results to choose the best solution and solve problems.
Develops liaison with local law enforcement and emergency services.
Informs and/or updates the executives the peers and the subordinates on relevant information in a timely manner.
Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.
40.000 - 50.000x
This company is an equal opportunity employer.
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
