Platform Operations Engineer

Platform Operations Engineer - Device management solutions (Intune managed laptops)
and Azure based virtual desktop environments (VDI) - Brazil based

Key Responsibilities
Provide L2/L3 support for device management solutions (Intune managed laptops) and Azure based virtual
desktop environments (VDI) services including incident diagnosis and restoration.
Manage service requests configuration updates and access provisioning in accordance with governance.
Execute planned changes maintenance and deployments; validate outcomes and document results.
Identify recurring issues; open and drive problem investigations through to permanent fixes.
Maintain and improve runbooks monitoring and alerting to reduce mean time to detect/resolve.
Collaborate with adjacent teams (network identity endpoints security) for integrated troubleshooting.
Support service reviews by providing metrics trend analysis and improvement recommendations.
Ensure compliance with security risk and audit requirements relevant to the service set.

Required Qualifications / Skills
Strong operations mindset and structured troubleshooting for enterprise platforms/applications.
Experience working with ITSM processes and service governance.
Ability to manage multiple priorities follow change discipline and provide clear communications.
Comfort producing technical documentation and operational reporting.

Preferred Qualifications
Experience supporting one or more of AMC/AVCC/RAPPS/EMS (as applicable in your environment).
Scripting/automation skills to streamline operational tasks.
Experience with monitoring tools log analysis and incident response practices.

Experience
3 years supporting enterprise platforms/applications in an operations or engineering role.

Working Model & Coverage
Region: Brazil
On-call/after-hours: As required for major incidents and planned changes
Collaboration: Works closely with Service Management Security Network Identity and Vendor partners