Manager, Customer Success EMEA

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs builds and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial environmental and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planets data to develop new technologies drive revenue power research and solve our worlds toughest obstacles.

As we control every component of hardware design manufacturing data processing and software engineering our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco Washington DC Germany Austria Slovenia and The Netherlands.

About the Role:

The regional Manager Customer Success leads a team of High-Touch Customer Success Managers (CSMs) dedicated to accelerating adoption retention and growth within the European public sector. Reporting to the Global Director of Customer Success this position oversees daily operations for the regional Civil Government portfolio and ensures the team has the necessary resources to deliver measurable value.

This role serves as a senior leader and advocate for strategic customers acting as a key escalation point within the region. This position coordinates with Regional Sales Directors Pre-Sales Managers and Global Leadership to execute a unified strategy. By empowering governments to use satellite data for critical public sector work this role directly supports Planets mission of making global change visible to help life on Earth.

This is a full-time hybrid role which will require you to work from our Berlin office 3 days per week.

Impact Youll Own:

• Accountable for regional metrics including Gross Retention Net Retention Net Promoter Score (NPS) and Team Hiring/Retention targets.
• Recruits mentors and manages a team of CSMs by ensuring proper resources are available for high-touch engagement.
• Serves as the senior escalation point for the region by navigating difficult conversations and turning around at-risk accounts.
• Partners with Regional Sales Directors to align account growth strategies and ensure a unified front during renewals and expansions.
• Customer Business Reviews to ensure value realization.
• Analyzes customer usage data and Key Performance Indicators (KPIs) to identify growth opportunities and assess account health.
• Collaborates with Technical Team Leads (Pre-Sales and Professional Services) to ensure smooth transitions from post-sale implementation to long-term value realization.
• Partners with Product to align customer needs with the product roadmap.
• Develops and executes success strategies that account for the diverse regulatory and political climates across different EMEA jurisdictions.

What You Bring:

• 4 years of relevant work experience in Customer Success or Account Management.
• 2 years of supervisory or leadership experience.
• Bachelors degree in a relevant field.
• Knowledge of the unique requirements procurement cycles and long-term value roadmaps required for civil government accounts.
• Understanding of European procurement frameworks and the nuances of working with intergovernmental organizations.
• Ability to build and maintain relationships with executive-level stakeholders within complex organizations.
• Knowledge of customer success methodologies and best practices for high-touch engagement.
• Ability to communicate and synthesize complex technical concepts for diverse audiences in English the language of the company.
• Ability to lead a multicultural team and manage stakeholders across different time zones languages and business etiquettes.

What Makes You Stand Out:

• Prior experience in a field related to Earth Observation Geographic Information Systems (GIS) or public policy.
• Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g. Salesforce Gainsight Zendesk) to manage workflows and report on team metrics.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts within large complex government entities.
• Professional-level fluency in German or other European languages to engage with regional government stakeholders.
• Experience leveraging AI technologies to increase team efficiencies and guide customers to derive automated insights from geospatial data.
• Knowledge of European Space Ecosystems: Familiarity with the Copernicus program ESA and how commercial data (Planet) complements sovereign open-source data

Application Deadline:

July 13 2026 by 11:59p / 23:59 CET (Central European Time)

Export Control Requirements:

Planet Labs Germany GmbH is authorized to receive U.S. export-controlled information at Planet under an export license issued by the Bureau of Industry and Security. This position requires access to U.S. and German/EU export-controlled information and as such employment (or hiring of a contractor) is contingent upon the candidates ability to access all applicable export-controlled information without additional export licensing being required by German EU or U.S. authorities.

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location based upon applicable law or company policy.

• Paid time off including vacation holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging.
Were dedicated to helping the whole Planet and to do that we must strive to represent all of it within each of our offices and on all of our teams. Thats why Planet is guided by an ultimate north star of Belongingdreaming big as we approach our ongoing work. If this job intrigues you but youre thinking you might not have all the qualifications please... do apply! At Planet we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We dont just fill positions we aspire to fulfill peoples careers most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be so we hope youre excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process please reach out to or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking Apply Now at the top of this job posting I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants and hereby consent to the collection processing use and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking Apply Now at the top of this job posting I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe and hereby consent to the collection processing use and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such with the candidates consent select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect ones candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools and we encourage its responsible use. We understand that candidates may use various resources including AI tools to prepare for interviews and assessments. However during any live interview stage or when actively completing assessments for this position the use of AI toolse.g. Large Language Models (LLMs) deep fake technology strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation please contact with your request for assistance. Your message will be confidential and we will be happy to assist you. Violation of this policy may result in disqualification of your application.