Lounge Server-Aureus-Steady Extra (Caesars Palace LV)

The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.

• Greets and welcomes all guests in a pleasant and professional manner.
• Provides timely cocktail service in a friendly and courteous manner.
• Keeps assigned areas clean and empty of glasses and bottles.
• Constantly look for service opportunities.
• Responds to and resolves guest complaints.
• Answers guest questions and is knowledgeable about property events and attractions.
• Performs all side work at assigned station such as stocking coffee glasses sugar cream and coffee dispenser.
• Provides fast (20 minutes or less round time) friendly professional beverage service to casino guests; carries full trays on every round
• Take drink orders communicate with bartender assist in the preparation of drinks and presents drinks to guests
• Maintains clean and stocked workstation
• Handles money according to procedure
• Monitors guest consumption of alcohol and intervene as needed according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Works closely with Total Rewards Center to promote new card sign up programs.
• Works well with others especially beverage servers bartenders barbacks beverage supervisor and slots supervisor
• Provides personalized service and uses guest names
• Resolves service problems according to guidelines
• Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.

• Must be a minimum of 21 years of age or older.
• One-year previous high volume cocktail experience.
• Minimum of one-year customer service experience in a previous position where the primary job duty is direct customer service is required.
• Must possess excellent customer service and communication skills.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
• Must be able to work any day of the week and scheduled shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Work requires knowledge of tray service and cocktail ingredients.
• Work requires schedule flexibility which may include nights weekends holidays and overtime as needed.
• Nevada Food Handlers Certification
• Nevada Alcohol Awareness Certification

ADDITIONAL REQUIREMENTS

• Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
• Must be able to lift and carry 20lbs.
• Must be able to work in extreme heat during the summer months.
• Must be able to stand for entire shift.
• Must be able to access service area when picking up beverage orders.
• Must be able to converse over the telephone in an environment with loud background noise.
• Must be able to stoop bend and reach.
• Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders.
• Must be able to listen and respond to visual and aural cues.
• Must be able to simultaneously handle the demands of many customers.