Technical Support Specialist

Do you enjoy solving technical challenges and making a real difference for customers Heres your chance to join a team where you play a key role in delivering high-quality hardware and software solutions worldwide. At Sandvik and Tool Flow Solutions you collaborate across functions work with cutting-edge solutions and bring hands-on expertise to customers.

Why join us

Shape the future of technical support for innovative storage systems

Work closely with global teams in a dynamic customer-focused environment

Make an impact through problem-solving testing and quality assurance

Your mission

In this role you provide end-to-end technical support for hardware and software solutions within Tool Flow Solutions reporting to the Head of Support. You work across support QA and development teams to ensure reliable high-performing solutions for our customers.

What youll do:

Deliver 1st and 2nd-level technical support

Perform on-site troubleshooting service and repairs sites

Manage customer orders and coordinate order planning

Run training sessions for customers on our technical solutions

Execute QA testing and maintain up-to-date technical documentation

Support bug fixing and validation of new features

Assist development with integration of hardware variants

This role is based in Stockholm Sweden or Tübingen Germany.

Your profile

Youve got solid hands-on experience with electronically controlled hardware and Windows-based systems along with a background in IT or similar technical fields. Youre confident handling technical troubleshooting and customer-facing support.

You bring:

Strong understanding of industrial storage hardware and software setups

Experience in installations service work and QA processes

Solid knowledge of Windows environments drivers and licensing

Ability to create and maintain accurate technical documentation

Comfortable working with multiple stakeholders across projects

Youre a problem solver with a practical mindset and a customer-oriented approach. You work well in teams stay structured and communicate effectively in English. Openness to learning and willingness to travel for installations and service make you thrive in this role.

Our culture

Our role is clear through every action every day we make the shift and advance the worldthrough engineering. We believe in an inclusive equal and open-minded culture and we nurture our diversities to form a solid foundation for achieving great fair and rewarding benefits as well as many different career options. Are you intrigued Visit our website LinkedIn or Facebook page to get to know us further.

Contact information

For further information about this position please contact Erik Hoss hiring manager

Weve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter.

Union contacts Sweden

• Thomas Lilja Unionen 46 (0)
• Tord Engström Akademikerföreningen 46 (0)
• Peter Olsson-Andrée Ledarna 46 (0)

Recruitment Specialist: Gustaf Sjögren

How to apply

Send your application no later than April 26 2026. Click apply and include your resume and cover letter in English. Please note that we dont accept applications by e-mail. Job ID: R0091145.

To learn more about our recruitment process please visit our career site or contact HR Services at .

Business area Machining is a global leading manufacturer of tools and tooling systems for advanced industrial metal cutting as well as metal 2025 sales were approximately SEK 44 billion with about 18700 employees.