PortugueseEnglish Customer Experience Lab Technician

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Customer Experience Lab Technician - Portuguese/English

Were looking for experienced and dedicated Customer Experience Lab Technicians. Youll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning case prep and design modifications. Your role will be to provide real-time technical support ensuring quality outcomes and an exceptional experience for every doctor.

REQUIRED: 3Shape Design Experience

What Youll Do:

• Collaborate on Treatment Plans: Partner with doctors in real-time via live chat phone or video to review and refine case designs ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
• Provide Live Clinical Support: Communicate directly with clinicians via phone chat and video to troubleshoot issues clarify workflows and offer efficient and empathetic customer service.
• Facilitate Cross-Functional Communication: Act as a liaison between doctors and Our Partner.
• lab teams translating clinical feedback into production outcomes.

What Were Looking For

• 1 year in a Dental Technician Role

• 1 year of experience in 3Shape CAD/CAM design including complex and high
  aesthetic Anterior Crown and Bridge cases

• C1/C2 Fluency in Portuguese and English

• Deep understanding of digital dental workflows for your specialized product line ie.
  anterior C&B

• Technologically adept with the ability to learn and navigate dental design platforms
  quickly.

• Proven ability to build rapport with clinicians offer empathetic support and manage
  complex concerns with professionalism and care.

• Previous experience in a customer-facing lab role is preferred.

• Excellent verbal and written communication skills with the ability to translate clinical and
  technical feedback into actionable insights.

• Comfortable chatting live with doctors whether its over chat phone or video calls.
  You should feel confident jumping into real-time conversations answering questions
  and building trust quickly.

• Strong independent problem-solving skills and the ability to manage multiple complex
  conversations simultaneously.

• Desire to work in a fast-growing and rapidly changing fully-digital lab environment.

• Ability to meet tight deadlines while maintaining exceptional quality standards across
  every case.

About Us:

TaskUs is the fastest growing tech-enabled business services company in the world delivering the customer support AI operations and content security services that power the worlds most innovative companies. Listed as one of Glassdoors 100 Best Places to Work USA Todays Best Company Cultures and Best Companies for Women by Comparably TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. 5000 Fastest Growing Private Companies in America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir the company raised over $250mm in 2018 from the worlds largest private equity firm Blackstone.

TaskUs currently has over 65.000 employees and offices across the U.S. Philippines India Taiwan Croatia and Mexico. To find out more visit .

TaskUs Inc. is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

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