Customer Support Assistant (12-month FTC)

Cardiff Community Housing Association

Job Location:

Cardiff - UK

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

About the Role

As a Customer Support Assistant (Repairs and Maintenance) youll be the friendly first point of contact when customers need help with repairs in their homes. From diagnosing issues and raising repair jobs to booking appointments and keeping customers updated youll help make sure problems get sorted quickly and smoothly.

Youll work closely with contractors and colleagues across the organisation to keep repairs moving prioritise urgent issues and make sure customers feel heard and supported every step of the way.

This is a 12-month fixed term contract.

About You

Youre a natural problem solver who enjoys helping people and getting things done. Youre organised a great communicator and comfortable juggling different enquiries while keeping a calm and positive approach.

Youll enjoy working as part of a team building good relationships with customers and colleagues and taking pride in delivering great service. A basic understanding of repairs and maintenance is helpful but your attitude empathy and can-do approach are what really matter.

Our Shared Values

At CCHA values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:

Caring RespectfulTrusting and TrustworthyHonestBrave Yourself

Job Description

The job description will download in PDF format. To request an alternative format please get in touch.

Customer Support Assistant - Job Description

Application & Interview Guidance

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Application guidance
Interview preparation

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Contract

About the RoleAs a Customer Support Assistant (Repairs and Maintenance) youll be the friendly first point of contact when customers need help with repairs in their homes. From diagnosing issues and raising repair jobs to booking appointments and keeping customers updated youll help make sure problem...