Manager Practice Operations BIDMC Ambulatory Float Pool
Job Location:
Boston, MA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.
Were seeking an experienced adaptable healthcare leader to step into management roles supporting ambulatory clinic operations across multiple sites. These assignments typically last 36 months and provide leadership coverage during planned or unplanned leaves vacancies or transitional periods.This is an ideal opportunity for a leader who enjoys variety thrives in fast-paced environments and excels at quickly assessing operations building trust with new teams and ensuring continuity of high-quality patient care. Youll work across diverse clinic cultures partnering with providers staff and senior leaders to maintain strong operations staff engagement and organizational standards.
If youre known for sound judgment learning agility and calm leadership in times of change this role offers meaningful impact and professional variety.
Job Description:
What Youll Do
Operational Leadership
- Serve as the primary operational resource for assigned clinics; act as a consultant to other Practice Managers/Administrators on operational matters
- Partner with the Administrative Director CAO and Medical Director to oversee clinic space utilization provider schedules staffing levels and patient volume
- Ensure smooth timely patient flow and continuity of care
Patient Experience & Systems
- Lead initiatives to improve patient satisfaction using data to measure effectiveness
- Implement and oversee information systems (e.g. managed care) ensuring accuracy of scheduling and data entry
- Identify staff training needs and ensure systems are used effectively
Team & Performance Management
- Oversee practice support staff ensuring service standards and customer service expectations are met
- Assign and structure work to meet operational demands
- Participate in confidential salary planning
- Develop and monitor productivity volume and satisfaction metrics
- Support Practice Managers and collaborate across departments to define best practices
Staff Development & Communication
- Identify training needs for support and management staff
- Coordinate ongoing skills development meetings conferences and programs
- Lead regular team meetings and keep Directors informed
- Represent assigned service areas at key meetings
Revenue Cycle & Resource Oversight
- Partner with Managed Care leadership to oversee referral management staff
- Implement Revenue Cycle policies including referrals copay collection and visit ticket processes
- Coordinate equipment purchases maintenance and repairs
People Leadership & Financial Accountability
- Directly support managers and functional leaders
- Make employment decisions including hiring corrective action performance reviews and terminations
- Manage budgets for multiple departments
- Direct Reports: More than 7
- Indirect Reports: 1120
Required Qualifications
- Bachelors degree required - Healthcare or Business Administration preferred
- 810 years of related healthcare operations experience
- 13 years of supervisory or management experience
- Experience in hospital or health center operations and ambulatory management
- Advanced proficiency with Microsoft Outlook Word Excel PowerPoint Access and other webbased applications
Core Competencies
- Decision Making: Makes highimpact decisions affecting multiple departments and organizational strategy
- Problem Solving: Addresses complex broad challenges using creativity collaboration Lean techniques negotiation and diplomacy
- Independence of Action: Sets direction priorities and allocates resources across departments
- Written Communication: Clearly communicates complex information at all organizational levels
- Oral Communication: Navigates sensitive conversations resolves conflict and motivates teams
- Knowledge: Applies broad operational and policy knowledge in complex or unprecedented situations
- Teamwork: Leads collaborative crossfunctional teams with systemwide impact
- Customer Service: Drives initiatives that meet or exceed service standards across multiple areas
Why This Role
- Meaningful leadership impact during critical transitions
- Exposure to diverse teams and environments
- Opportunity to apply expertise across multiple sites
- Dynamic fastpaced work with strong autonomy
Pay Range:
$95000.00 USD - $140000.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law.
As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Required Experience:
Manager
About Company
Easily find the care you need when you need it. Find a doctor, schedule an appointment and put your health first. With 13 locations, our expert health care providers are nearby and ready to help.
