Customer Service Representative

Stefanini Group is hiring!

Stefanini is looking for an Customer Service Representative in Jackson MI 49201

For quick Apply please reach out to Hitesh Bhatnagar call / email:

Job Title: Customer Service Representative

Location: 1100 Technology Dr Jackson MI 49201

Timings: 8:30 AM to 5:00 PM; Lunch : 30 Minutes

Interview Process: Virtual interview followed by an inperson interview scheduled between April 20-24

Qualifications:

• Education: minimum High School Diploma and a bachelors degree preferred.
• At least 2 years of customer service experience.
• Skills: Computer literacy MS Office experience basic SAP knowledge (preferred but not required) and strong customer service skills.
• Interview Process:Virtual interview followed by an inperson interview scheduled between April 20-24.

Responsibilities:

• The Customer Service Representative supports Clients Surface Treatment business by serving as a primary point of contact for customers while collaborating with supply chain operations and credit teams to ensure accurate and timely order processing.
• This role involves providing customer support primarily by phone collecting and forwarding customer feedback and proactively managing the full ordertocash process.
• The position requires strong communication organizational and problemsolving skills a customerfocused and adaptable mindset and proficiency in ERP systems (SAP preferred) and Microsoft Office.
• Candidates typically have at least two years of customer service experience with a high school diploma required and a bachelors degree preferred.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are CMM Level 5 company.

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