Service Delivery Manager
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
Service Delivery & Performance
- Ensure services are delivered on time within scope and in line with agreed quality standards.
- Monitor manage and report on Service Level Agreements (SLAs) and key performance indicators (KPIs).
- Lead continuous improvement initiatives to enhance service performance efficiency and quality.
Project Management
- Lead and deliver IT and technical projects from initiation to closure.
- Define project scope plans schedules and timelines; monitor progress against milestones.
- Coordinate cross-functional project teams and communicate effectively with stakeholders.
- Identify assess and manage project risks issues dependencies and changes.
- Ensure projects are delivered on time within budget and to required quality standards.
Process Operations & Continuous Improvement
- Develop document and maintain standard operating procedures and service delivery best practices.
- Manage escalation processes and ensure timely resolution of service or project issues.
- Work closely with internal functions (e.g. sales technical operations) to align delivery with business strategy.
- Analyze performance data to identify trends risks and opportunities for improvement.
Requirements:
- Proven experience in service delivery management and/or IT project management.
- Experience managing IT or technical services and projects in a client-facing environment.
- Strong communication stakeholder management and relationship-building skills.
- ITIL v4 Foundation
- Bachelors Degree an IT discipline
Preferred Qualifications:
- ITIL Expert Level & an Agile Service Manager certification
- 5 years of relevant experience
- At least B2 TEFL or higher in English.
About Company
Sansaone
30 employees
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and ... View more
