Service Senior Governance Analyst

• Position Summary: Acts as a Senior Services Analyst supporting Service Operations across Latin America providing analytical and performance visibility to support service execution and decisionmaking. The role has a strong focus on contractlevel P&L analysis monthly service performance reporting and cost center monitoring while maintaining a broader view of service performance efficiency backlog and execution risks. This position operates as an analytical partner to Service leadership in a regional multicountry environment.

• Responsibilities:
  • Monitor and manage service cost centers ensuring visibility accuracy and alignment with operational activities.
  • Prepare and analyze monthly service performance reports including service results trends and variances (Actual vs Budget Forecast Prior Year).
  • Analyze service performance indicators combining execution and operational data to identify risks inefficiencies and improvement opportunities.
  • Support service execution reviews by providing insights on execution impacts backlog behavior and cost drivers.
  • Perform contractlevel P&L analysis monitoring revenues costs margins and execution performance of service contracts across LATAM.
  • Partner with Service Operations Planning and regional teams to support datadriven decisionmaking related to service execution.
  • Support service forecasting and budgeting activities from an execution and performance perspective.
  • Contribute to continuous improvement initiatives by tracking measurable benefits execution impacts and performance gains.
  • Ensure governance accuracy and compliance with Vertiv policies for servicerelated performance activities.

  • Participate in regional service reviews providing analytical insights performance visibility and recommendations.

• Qualification Requirements:

  • Minimum Job Qualifications
    • Experience in service operations analysis services performance business analysis or finance roles supporting service or operational environments.
    • Strong experience with contract P&L analysis monthly performance reporting and cost center monitoring.
    • Experience working with crossfunctional teams in a service or operations environment.

    • Strong analytical organization and communication skills.

  • Preferred Qualifications
    • Experience in regional or multicountry (LATAM) service operations.
    • Understanding of service execution backlog dynamics and service cost structures.
    • Intermediate level of English.
    • Professional working proficiency in Spanish.
    • Knowledge of continuous improvement or operational excellence concepts applied to services.
    • Experience with ERP systems reporting tools and service performance dashboards.
      
      
• Education & Certifications:

• Bachelors degree in business administration Engineering Service Operations or related fields.

  • Additional education or training in service performance analysis contract management cost analysis or business analytics are considered a plus

• Language Requirements
  • Spanish: Required (professional working proficiency LATAM interaction)
  • English: Desirable (interaction with regional and global stakeholders)

• Physical Requirements:
  • No Special Physical Requirements

• Environmental Demands:
  • No Special Environmental Demands
  • Travel Time Required
    • Low travel requirement (up to 10%) depending on business needs.

Local de Atuação:
São Paulo/ SP ou Sorocaba/SP