Technical Writer
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Job Location:
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Experience Required:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Position Title: Technical Writer
Client: Toronto Port Authority
Engagement Type: Professional services / consultant engagement
Job Reference:
Position Summary
Toronto Port Authority is seeking a Technical Writer to support the development revision and maintenance of high-quality documentation for the organization with a specific focus on Billy Bishop Toronto City Airport. The role will work closely with subject matter experts project managers business analysts IT teams and operational stakeholders to produce clear accurate and user-focused documentation that supports internal processes system implementations training compliance and knowledge transfer.
Key Responsibilities
- Develop new documentation such as plans standard operating procedures business process documents technical manuals system guides user guides training materials project documentation executive summaries briefing notes and fillable digital forms.
- Review and update existing documents to improve accuracy clarity consistency formatting and compliance with organizational standards.
- Conduct content audits to identify documentation gaps inconsistencies outdated information and improvement opportunities.
- Gather information through interviews workshops and working sessions with subject matter experts and stakeholders.
- Translate complex technical and operational information into easy-to-understand content for technical and non-technical audiences.
- Apply and maintain documentation standards templates style guides branding requirements and terminology consistency across deliverables.
- Support process and workflow documentation by preparing flowcharts diagrams checklists and reference guides using appropriate tools.
- Maintain version control archival practices and documentation governance throughout the engagement.
Typical Deliverables
Deliverables may include plans SOPs technical manuals training guides or slide decks process maps requirements or specification documents knowledge base articles and change management communications or summaries. Each deliverable may include draft preparation stakeholder review revisions and final issued versions.
Required Qualifications
- Proven experience as a Technical Writer supporting operational technical business or project documentation.
- Demonstrated ability to work with subject matter experts and cross-functional teams to gather organize and communicate information clearly.
- Strong experience producing user-focused documentation for diverse audiences.
- Ability to develop structured documentation for processes systems training and governance needs.
- Strong editing formatting document control and version management skills.
- Experience working in complex organizational environments with evolving processes systems and compliance requirements.
Preferred Skills and Tools
- Experience creating SOPs process maps technical manuals user guides and training content.
- Familiarity with workflow/process mapping tools such as Visio.
- Ability to design fillable digital forms and structured templates.
- Strong knowledge of documentation standards style consistency accessibility and branding requirements.
- Excellent written communication stakeholder engagement and collaboration skills.
Work Approach
The Technical Writer is expected to work in a collaborative manner with Toronto Port Authority stakeholders through discovery content development review cycles finalization and ongoing support. Work will be delivered on a time-and-materials basis with actual time billed against approved assignments and priorities.
Value of the Role
This role is intended to improve documentation quality strengthen knowledge transfer reduce operational gaps support compliance and ensure that critical technical and operational information is current accessible and consistently maintained across the organization.
Requirements
Required Qualifications
- Proven experience as a Technical Writer supporting operational technical business or project documentation.
- Demonstrated ability to work with subject matter experts and cross-functional teams to gather organize and communicate information clearly.
- Strong experience producing user-focused documentation for diverse audiences.
- Ability to develop structured documentation for processes systems training and governance needs.
- Strong editing formatting document control and version management skills.
- Experience working in complex organizational environments with evolving processes systems and compliance requirements.
Required Skills:
Required Qualifications Proven experience as a Technical Writer supporting operational technical business or project documentation. Demonstrated ability to work with subject matter experts and cross-functional teams to gather organize and communicate information clearly. Strong experience producing user-focused documentation for diverse audiences. Ability to develop structured documentation for processes systems training and governance needs. Strong editing formatting document control and version management skills. Experience working in complex organizational environments with evolving processes systems and compliance requirements.
