IT Service Owner (Mid-Senior Level)

InTTrust is a trusted Technology and Digital Solutions provider creating value for customers encompassing IT Consulting and Implementation services Database Operation Administration and Optimization services IT Managed Services Cloud Governance & Security services. We are experts on Digital Transformation Solutions Custom Applications Development & Application Modernization IoT and ML/AI solutions Design and Implementation of Private/Public/Hybrid Cloud solutions together with Multi-Cloud Integration.

We are seeking to hire an IT Service Owner (Mid-Senior Level) to join a team that works directly on-site at our key customers premises within the dynamic and critical energy sector. The ideal candidates have strong operational leadership a service-centric mindset and familiarity with ITIL practices such as incident problem change service level and vendor / relationship management.

What youll do

• Own the end-to-end lifecycle of IT services (design transition operation improvement)
• Ensure service performance availability and alignment with business needs
• Oversee daily operations incident and problem management activities
• Monitor KPIs (availability MTTR SLA compliance customer satisfaction)
• Coordinate with vendors and ensure delivery against SLAs
• Support change and release processes in collaboration with internal teams
• Ensure effective monitoring reporting and service visibility
• Drive continuous service improvement (stability automation cost efficiency)
• Maintain key service documentation and support knowledge management
• Act as the main point of contact between IT and business stakeholders.

• Bachelors degree in Information Technology Computer Science Engineering or related field.
• 4-8 years of experience in IT operations service management or application management.
• Experience managing enterprise IT services in complex environments.
• Experience working with external vendors or managed service providers.

The following will be considered as a plus:

• ITIL 4 Foundation or higher certifications or
• PMP / PRINCE2 certifications.

Soft Skills

• Strong ITIL understanding
• Cross-functional coordination
• Analytical thinking and troubleshooting
• Stakeholder communication (technical & business)
• Ability to prioritize and manage competing demands.

Success Criteria

• Stable and reliable service operations
• Reduction of recurring incidents
• Improved service performance and availability
• Clear ownership and accountability
• Continuous improvement mindset.

• Competitive salary package commensurate with experience.
• Private medical insurance plan.
• Company provided laptop and equipment.
• Access to training and development programs.
• Opportunities for career advancement and growth.
• A collaborative and supportive workplace culture.

Candidates should be:

• Authorized to work in the EU.
• Proficient in Greek.
• Willing to work on-site at our strategic clients location in central Athens.

InTTrust S.A. is proud to be an equal opportunities workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age race colour national origin gender sexual orientation religion disability or genetic information or any other protected classification. We are committed to ensuring that our applicants and employees are respected treated fairly and with dignity.

Required Experience:

Manager