Ambulatory Access Coordinator FT Days | Westover Hills Rehab

The Ambulatory Access Coordinator is responsible for managing all aspects of the outpatient admissions process
ensuring a seamless transition from referral to scheduled appointment. This position plays a vital role in patient access
by verifying insurance coverage obtaining authorizations confirming orders and coordinating with clinic staff to
support timely and accurate patient onboarding. The Coordinator upholds the highest standards of professionalism
accuracy and customer service while contributing to departmental efficiency and organizational growth.

I. Position Responsibilities
Process incoming referrals by verifying completeness accuracy and payer requirements prior to giving
scheduling approval.
Conduct insurance eligibility and benefit verification including deductible copay and authorization
requirements.
Obtain insurance authorizations as required.
Communicate effectively with patients clinics and referring providers to confirm appointment details and
resolve access-related issues.
Accurately document all actions taken within the EMR tracking systems and payer portals to maintain
transparency and compliance.
Collaborate with the Lead Ambulatory Access Coordinator and peers to ensure daily workloads and
turnaround expectations satisfied.
Monitor and follow up on pending authorizations and referrals to prevent delays in patient care.
Maintain knowledge of payer guidelines departmental policies and changes in authorization requirements.
Support departmental initiatives related to efficiency quality and patient satisfaction.
Protect patient confidentiality and ensure compliance with HIPAA and organizational standards.
II. Customer Service
Maintains the highest level of customer service via courtesy compassion and positive communication.
Promotes the mission and vision of PAM Health within the work environment and the community.
Respects dignity and confidentiality by adherence to all applicable policies and procedures.
III. Health and Safety
Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
Participates in OSHA required training.

Follows universal precautions as appropriate for position; complies with Employee Health requirements
for continued employment.
Reports unsafe practices to management.
Knows own role in case of an emergency.

Education and Training:
High school diploma or equivalent required.
Minimum of 2 years of experience in patient access outpatient admissions medical office coordination or
related healthcare role.
Knowledge Skills and Abilities:
Working knowledge of insurance verification authorization processes and EMR systems.
Excellent verbal and written communication abilities.
Strong communication critical thinking attention to detail organizational and problem-solving skills.

PAM HEALTH (PAM)based in Enola Pennsylvania provides specialty healthcare services through more than 80 locations as well as wound clinics and outpatient physical therapy locations in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service coupled with the loyalty and dedication of highly trained staff to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate expert care and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay generous paid benefit time and excellent insurance options you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online atfor a comprehensive look at how were able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination including without limitation bullying abuse or harassment on the basis of actual or perceived race color religion national origin ancestry age gender physical or mental disability sexual orientation gender identity or expression or HIV status or based on association with another person on account of that persons actual or perceived race color religion national origin ancestry age gender physical or mental disability sexual orientation gender identity or expression or HIV status.