OutSystems Developer

Job Description
Role Overview
The OutSystems Developer focuses on building scalable secure low code applications and workflow orchestrations using the OutSystems platform. The role blends business process understanding with application design integrations and front end/back end logic to deliver enterprise-grade solutions.

Key Responsibilities
1. Application & Workflow Development
Build responsive web and mobile applications using OutSystems Service Studio.
Design workflow orchestrations process automation and data models.
Develop logic integrations and reusable UI patterns and modules.
Implement role-based access security configurations and performance optimisations.
2. Integration & API Management
Integrate with backend systems (REST/SOAP APIs databases SAP CRM).
Build and maintain integrations ensuring reliability and security.
Design asynchronous flows event-driven architectures and external data connectors.
3. Testing Deployment & DevOps
Conduct unit and integration testing.
Troubleshoot performance issues and fix defects across environments.
Support deployments using LifeTime CICD pipelines and environment promotions.
Work with cross functional teams on release planning and hypercare.
4. Governance Documentation & Best Practices
Document architecture modules APIs and change logs.
Ensure adherence to OutSystems development standards and performance guidelines.
Participate in code reviews architecture discussions and solution workshops.

Required Skills & Experience
25 years of experience in OutSystems development (Traditional or Reactive Web / Mobile).
Strong understanding of low-code application architecture and lifecycle.
Experience with integrations (REST SOAP OAuth SQL message queues).
Basic understanding of CSS JavaScript and relational databases (SQL Server Oracle).
Knowledge of application security performance tuning and scalable app design.

Good to Have
OutSystems certifications (Associate Professional Tech Lead).
Knowledge of cloud-native deployments and microservices patterns.
Experience in Agile / DevOps and CI/CD integration for OutSystems.

• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  
• Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  
• If unable to resolve the issues timely escalate the issues to TA & SES
  
• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  
• Troubleshoot all client queries in a user-friendly courteous and professional manner
  
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃÂÂ and clientsÃÂÂ business
  
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAÃÂÂs
  

• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  
• Mentor and guide Production Specialists on improving technical knowledge
  
• Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
  
• Develop and conduct trainings (Triages) within products for production specialist as per target
  
• Inform client about the triages being conducted
  
• Undertake product trainings to stay current with product features changes and updates
  
• Enroll in product specific and any other trainings per client requirements/recommendations
  
• Identify and document most common problems and recommend appropriate resolutions to the team
  
• Update job knowledge by participating in self learning opportunities and maintaining personal networks
  

Deliver