Customer Experience IT Expert

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Customer Experience IT Expert

Were looking for an IT Expert to support our growing user base of Dentists around the world. Youll work closely with doctors and their staff to provide best in class technical support for their scanning hardware and software.

You will be providing highly engaged and prompt technical troubleshooting daily
receiving inbound tickets over chat calls and email from our dental practices. You will also assist in the documentation of issues impacting our practices and working cross functionally with different Engineering teams. This role is ideal for a highly adaptive and motivated individual excited by the rapidly changing
field of digital dentistry.

What Youll Do
Handle daily inbound via phone email and chat providing best in class customer service for all
client-facing software and hardware
Provide desktop support for Windows 10 and Windows 11 devices
Assist with documenting and tracking bugs impacting practices
Serve as a product expert for client-facing hardware specifically 3D scanning devices
Support the internal team with ad-hoc in-office and remote IT needs
Document SOPs and guidelines to improve daily operations and improve the customer
experience
Support & coach front-line agents in troubleshooting that falls outside of standard procedure
Role Requirements
Experience supporting IT Help desk type work for 1-3 years
Experience working with a ticketing CRM specifically handling escalations from Tier 1 support (Frontline)

Bonus Points For:
Experience working in the dental field
IT Certification (Comptia)
Experience working in a CRM system like ZenDesk or Salesforce
Experience working with any dental scanner or scanning software
Experience providing technical support to SMBs (small business owners like restaurants motels
or dentists)
Time spent at a venture-backed startup during hypergrowth
Relentlessly positive attitude strong sense of humor and the ability to have fun at work

About Us:

TaskUs is the fastest growing tech-enabled business services company in the world delivering the customer support AI operations and content security services that power the worlds most innovative companies. Listed as one of Glassdoors 100 Best Places to Work USA Todays Best Company Cultures and Best Companies for Women by Comparably TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. 5000 Fastest Growing Private Companies in America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir the company raised over $250mm in 2018 from the worlds largest private equity firm Blackstone.

TaskUs currently has over 65.000 employees and offices across the U.S. Philippines India Taiwan Croatia and Mexico. To find out more visit .

TaskUs Inc. is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL