Senior Program Manager, Amazon Global Logistics Imports

Lead Amazon Global Logistics Imports Voice of Shippers program and transform customer feedback into strategic product investments that shape our global logistics network. Youll drive data-informed decision-making that directly influences product roadmaps and operational excellence for one of Amazons fastest-growing businesses.

Key job responsibilities
- Own the Voice of Shippers program strategy roadmap and execution including designing and scaling feedback initiatives such as surveys focus groups and deep-dive analyses that capture shipper sentiment across the entire logistics journey

- Analyze customer feedback data to identify trends pain points and opportunities; translate findings into actionable insights that inform product prioritization and investment decisions

- Create executive communications for planning cycles that clearly articulate customer insights and recommended investment priorities to senior leadership

- Collaborate cross-functionally with Product Managers Sales teams and Operations leaders to ensure customer voice influences product roadmaps and operational improvements

- Develop and implement mechanisms to improve survey response rates feedback quality and data collection methodologies innovating on how we capture and act on customer insights

A day in the life
In this role youll own the Voice of Shippers program for Amazon Global Logistics Imports designing and executing comprehensive feedback initiatives that capture shipper sentiment across the entire logistics journey. Youll spend your time analyzing customer data to identify trends and opportunities then translating those findings into clear actionable insights for leadership reviews. Youll collaborate with Product Sales and Operations teams to ensure shipper perspectives directly influence investment decisions and operational improvements. Beyond routine program management youll think strategically about how to scale feedback mechanisms as the business grows innovating on survey design response rates and data collection methodologies. Your analysis will appear in executive planning cycles and your recommendations will help unlock investments and shift product priorities.

About the team
We are building the future of cross-border logistics for Amazons global marketplace. Our mission is to create seamless cost-effective shipping experiences that enable sellers worldwide to reach customers across borders. Were a customer-focused team that uses data and innovation to break down barriers in international trade.

The Voice of Shippers function is strategic within our organizationyour insights directly influence how we invest in technology which operational improvements we prioritize and how we evolve our product offerings. Youll work in a fast-paced environment where your analysis reaches VPs and Directors and where your recommendations can unlock significant investment or shift product priorities.

Our team values deep analytical thinking clear communication and a bias toward action. We believe the best product decisions come from truly understanding our customers and were looking for someone who can represent shipper perspectives in every strategic conversation. Youll have the autonomy to design your programs the support to think innovatively and the impact of knowing your work shapes experiences for thousands of shippers and millions of end customers.

- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- 5 years of communicating with and presenting to executive and senior audiences experience
- Bachelors degree

- Experience implementing process improvements
- Experience working cross-functionally with tech and non-tech teams
- Experience in survey design customer feedback analysis or Voice of Customer programs
- MBA or Masters degree in a related field
- Experience influencing stakeholders and driving alignment without direct authority
- Demonstrated ability to work effectively in fast-paced ambiguous environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 115600.00 - 160000.00 USD annually