ServiceNow Developer Technology and Operations Associate

About this role

Overview

• We are seeking an experienced ServiceNow Developer with 4 years of handson experience on the ServiceNow platform and strong expertise in Security Incident Response (SIR) and Risk & Compliance (GRC) module.
• The successful candidate will be responsible for designing developing customizing and supporting ServiceNow solutions with a primary focus on cyber security operations risk management and compliance workflows. This role is part of the Cyber Operations function and will work closely with Information Security Risk & Compliance stakeholders.

Key Responsibilities

• Design develop configure and support ServiceNow Security Incident Response (SIR) modules including:
  • Endtoend security incident lifecycle management
  • Observables indicators and response tasks
  • Playbooks and automated response workflows
  • Integrations with SIEM and security tools (e.g. Splunk email ingestion RESTbased sources)
• Configure and customize Risk & Compliance (GRC) modules including:
  • Risk statements risk assessments controls and issues
  • Automated workflows notifications and approval processes
  • Risk scoring models indicators dashboards and reporting
• Develop and maintain core ServiceNow platform components such as:
  • Business Rules Client Scripts UI Policies UI Actions
  • Script Includes Access Control Lists (ACLs) and Scheduled Jobs
  • Record Producers and custom tables including scoped applications where required
• Implement and maintain rolebased access control (RBAC) and follow security best practices particularly for sensitive SIR and GRC data.
• Build support and maintain integrations using REST/SOAP APIs MID Server inbound email actions and data imports.
• Troubleshoot production issues perform root cause analysis and provide support for SIR and GRCrelated incidents and enhancements.
• Adhere to ServiceNow development best practices including:
  • Update sets and/or source control usage
  • Code quality performance optimization and reusability
  • Instance promotion release management and deployment standards
• Collaborate with InfoSec Risk Compliance and business stakeholders to gather requirements and translate them into scalable technical solutions.

What the Ideal Candidate Looks Like

• 4 years of ServiceNow development experience
• Strong handson experience with:
  • Security Incident Response (SIR)
  • Risk & Compliance (GRC) modules
• Proficient in JavaScript and ServiceNow scripting APIs (GlideRecord GlideAjax etc.)
• Solid experience with:
  • Flow Designer and/or legacy Workflows
  • ServiceNow security model and ACLs
  • ServiceNow data model and scoped applications
• Experience with integration using REST/SOAP APIs and inbound/outbound data handling
• Strong troubleshooting and debugging skills in complex ServiceNow environments
• Exposure to SIEM or security tool integrations
• Familiarity with Agile / Scrum delivery models
• Good to have: ServiceNow certifications such as CISSIR and/or CISRC

Our benefits

To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability family status gender identity race religion sex sexual orientation and other protected attributes at law.