HELOC Operations Manager In Office Paramus, NJ or Houston, TX

The HELOC Operations Manager is a newly created handson leadership role responsible for building and leading the Companys Home Equity Line of Credit (HELOC) operations from inception through growth. This role will initially function as both an individual contributor and department leader personally performing HELOC loan intake processing and operational functions while simultaneously designing scalable processes controls and infrastructure.

As HELOC volume expands the Operations Manager will be responsible for hiring training and developing staff progressively transitioning from direct production work to full operational oversight. This position owns the endtoend operational performance of the HELOC business including efficiency quality compliance risk management vendor oversight and team development.

The ideal candidate is a highly trusted adaptable and executionfocused leader who thrives in building something new is comfortable with ambiguity and brings both deep HELOC operational expertise and a pragmatic rollupyoursleeves mindset.

Primary Job Duties:

• Build the department from ground up and often doing the line level roles as volume dictates
• As the business grows Hire and manage direct reports to maximize productivity ensure efficient operations appropriate controls effectiveness and efficiency
• Build capacity plans based on growth job descriptions as new roles are added and assist in developing training materials aligned to expected growth and production volumes
• Manages and performs the loan intake and processing of HELOC loans including gathering supporting loan documents clearing conditions for loan closing and preparing loan closing documentation during the early stage startup of the group. Later transition responsibilities as volume and staffing increases
• Monitor team performance coaching mentoring training assuring compliance with regulatory requirements and internal policies
• Appraise performance and provide recommendations for promotion disciplinary action and termination as appropriate
• Communicates coordinates coaches and reviews direct reports to ensure efficient operations appropriate controls and appropriate levels of productivity and effectiveness.
• Monitors and evaluates HELOC pipeline to ensure quality loan pipeline that drives profitability while managing appropriate levels of risk
• Leads the daily operations of HELOC intake and processing to include strategic planning and productivity control to achieve stated monthly goals
• Develop policies and procedures for the department which will include testing and review of policies and procedures for compliance
• Initiates projects and manages implementations that result in expense reductions and/or improved service and support
• Partner with Retail and Wholesale Departments and Sales Managers to manage HELOC product process procedures and the ongoing evaluation of trends competitor programs and internal stakeholder needs.
• Manages vendor relations required to support various services for HELOC loans (e.g. underwriting flood appraisal title etc.).
• Create and maintain a culture of compliance and manage risk appropriately including but not limited to considerations related to Fair Lending HMDA RESPA and CFPB.
• Must comply with applicable laws and regulations including but not limited to the Bank Secrecy Act the Patriot Act and the Office of Foreign Assets Control. Additionally all employees must follow policies and procedures to minimize risk by exercising judgment raising questions to management and adhering to policy guidelines.

Qualifications :

• Working in Office. Houston Texas or Paramus New Jersey is highly preferred.
• Prior experience in hiring developing and managing employees either in person or remotely is essential for the success of this role.
• Five years of experience in HELOC field demonstrating a solid understanding of both HELOC lending and the management of mortgage operations.
• Working closely with various departments within Longbridge as well as external partners /vendors
• Operations experience working with Independent Mortgage Bankers (IMBs) is preferred
• Strong proficiency in PC applications including Word Excel PowerPoint and MS Outlook is essential.
• Produce read analyze and interpret a variety of procedures manuals policies and regulations to ensure compliance and operational efficiency.
• Experience with AI applications particularly in assisting with the development and implementation of process automation.
• Experience using MeridianLink Loan Origination System (LOS) preferred
• Above average oral and written communication skills are crucial for success in this role alongside strong customer service and analytical skills
• The ideal candidate is a person who not only excels in their current tasks but is also a forward thinker always seeking ways to improve and innovate within the team

Additional Information :

• Working in a growing and dynamic industry
• Full benefits: Medical Dental Vision FSA/HSA and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an exempt role
• Target base salary range is 125 - 150K which is based on various factors including skills and work experience.
• In addition to base salary this role is eligible for a competitive additional compensation program via annual bonus that is based on individual performance.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites set the estimated salary not Longbridge Financial.

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Remote Work :

No

Employment Type :

Full-time