Senior Voice Engineer

Beacon Systems Inc delivers Program Management Science Engineering and Technology Solutions to Federal Commercial State and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies NASA Voice of America FDA and State Agencies such as State of FL RI MS ND VA and WV extends our delivery of solutions worldwide.

Job Title: Senior Voice Engineer

Agency: Arlington county Government

Location: Arlington VA (Hybrid 3 onsite/2 remote.)

Responsibilities:

Configuring testing deploying maintaining and troubleshooting cloud and on-premise telecom solutions and services

Monitoring system performance and call quality and leading efforts resolve performance issues

Integrating third party applications with Teams Phone Five9 and other County voice services

Assessing impacts and risks of both scheduled and unplanned service updates and alerts

Serving as technical subject matter expert for large technical initiatives

Providing Tier 3 response and support for complex service impacting incidents and problems

Working closely with internal staff (ex. security network AD) and managed services provider for solution implementation and issue resolution

Recommending evaluating developing and recommending new products to enhance service offerings

Leading implementation of changes to existing solutions

Reviewing and approving technical changes submitting through formal change management process

Contributing to the development of the long-term strategy

Minimum Qualifications:

Requirement - 10 years of telecommunications and networking experience with technologies such as PSTN VoIP call centers IVR UCaaS CCaaS SIP SBCs QoS cloud

Requirement - Direct experience with Cisco Call Manager and Teams Phone

Preference Direct experience with Five9 or similar CCaaS product

Preference - Experience working in federal state or local government.