Customer Service Associate
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Job Location:
Westland, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Customer Care Representative (Automotive Sales andService Department)
Join a team that puts customer experience first. At North Brothers Ford we are looking for a friendly organized and motivated Customer Care Representative to be a key part of our growing service department.
What Youll Do
- Be the first point of contact for our customers handling incoming calls with professionalism and care
- Schedule service appointments and ensure a smooth check-in experience
- Follow up with customers after service visits to ensure satisfaction and build lasting relationships
- Coordinate and manage a small fleet of loaner vehicles for customer convenience
- Support the service team by following processes and ensuring accurate communication
- Answer incoming phone leads for new and used car department
What Were Looking For
- A positive attitude and strong communication skills
- Ability to multitask and manage multiple phone lines in a fast-paced environment
- Strong attention to detail and ability to follow established processes and scripts
- A team-oriented mindset with a willingness to learn and grow
Previous experience in customer service or automotive service processes is a plusbut not required. Were happy to train the right person who brings enthusiasm and a customer-first mindset.
Why Join Us
- Be part of a supportive and growing team
- Gain valuable experience in the automotive industry
- Opportunity for growth and advancement
All applications are kept strictly confidential and we welcome candidates from all backgrounds to apply.
Required Experience:
IC
About Company
A strong community is all about its people, and here at North Brothers Ford Inc. we staff our building with good, kind people who go above and beyond what is ex...
